Nitesh .

Operations Associate

Delhi, India4 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven leader in logistics and operations management.
Expert in optimizing supply chain and last mile delivery.
Strong team builder with a focus on performance improvement.

Stackforce AI infers this person is a Logistics Operations Expert with a focus on last mile delivery and team management.

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Skills

Core Skills

Fleet ManagementOperations ManagementLogistics Management

Other Skills

Team BuildingTeam LeadershipWork Flow PlaningSupply Chain OperationsLast MileConflict ResolutionField Supervisionrider sourcingOprations ManagementSourcingopration managmentRiders sourcingClient ServicesCommunicationPayroll

About

Forward-thinking team lead skilled at operation departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Experience

4 yrs 1 mo

Total Experience

1 yr 1 mo

Average Tenure

1 yr 5 mos

Current Experience

Flipkart

Lead - LM Operations

Dec 2024 – Present · 1 yr 5 mos · Delhi NCR · Hybrid

Blinkit

Fleet Operations Manager

Sep 2023 – Dec 2024 · 1 yr 3 mos · Delhi, India · On-site

Managing overall Last mile of North Delhi with the team of 9 and Managing 10 Female Tele caller Staff for increasing the supply trend & conversion of Delhi
Planning of the Route for Cost optimization and implementing for the same
Working on complaint and compliance, DP Hiring, DP resurrection, managing multiple sheets
Working on payout constructed changes if required
Developing store strategies for increasing good experience of customers
Solving ground issues, handling strike, managing vendor of DP sourcing, maintain and increase fleet trend as per requirement
Streamlining the various stakeholders of the stores for smooth LM operations
Responsible for Surge% ( orders pendency in %), DH% (Direct handover in%) Working On CPO, EPH, NEPH, CPK & DD. Creating Offers Like GBO, EBO, DI, Multiplier

Fleet ManagementTeam Building

Borzo

Operations Team Leader | Wefast India Private Limited

Jun 2023 – Sep 2023 · 3 mos · India

Oversee and manage end-to-end operations, ensuring timely and efficient delivery of services to clients.
Lead a team members, providing guidance, training, and support to drive performance and achieve targets.
Coordinated with vendors, carriers, and internal teams to ensure timely and accurate delivery of goods.

Operations ManagementTeam Leadership

Now bike

Operations-Team Leader

Apr 2022 – Sep 2023 · 1 yr 5 mos · Noida, Uttar Pradesh, India · Hybrid

Client servicing.
Assigning orders for couriers and shifts.
Following up to ensure couriers work properly.
Roster planning.
Increasing order count and retention
Managing hyper local delivery.
Overseeing Dispatcher
Following up to store managers and cluster managers and collecting their feedbacks.
Handling complaints from stores.

Work Flow PlaningLogistics Management