Nishant Kumar

Operations Associate

Delhi, India5 yrs 8 mos experience

Key Highlights

Proven track record in optimizing warehouse operations.
Expert in developing robust supply chain strategies.
Passionate about problem solving and customer satisfaction.

Stackforce AI infers this person is a Supply Chain Management expert in the FMCG sector.

Contact

Skills

Core Skills

Operations ManagementSupply Chain ManagementStore ManagementTeam Leadership

Other Skills

Requirements AnalysisCustomer SatisfactionInventory ManagementLogisticsStandard Operating Procedure (SOP)Customer ServicePeople ManagementData AnalysisLeadershipOperational PoliciesWorkforce PlanningTeam ManagementE-CommerceAnalytical SkillsService Quality

About

* As an experienced professional in FMCG supply chain management, I excel in optimizing warehouse operations through effective inventory management, process improvement, and streamlined logistics. With a proven track record in maximizing efficiency and reducing costs, I have a deep understanding of the complexities involved in handling fast-moving consumer goods. My expertise lies in developing robust supply chain strategies that ensure timely and accurate delivery of products, while maintaining high quality standards. I am committed to driving business growth by implementing innovative solutions that enhance customer satisfaction and operational excellence. Passionate about problem solving and Implementing New ideas. Having a very customer centric thinking and make sure it should reflect in every process Designed and Implemented. *Have very good experience in Warehousing , Operations ,Strategy and People management .. Email- Nishantkumar4060@gmail.com

Experience

5 yrs 8 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 10 mos

Current Experience

Bigbasket.com

Operations Manager

Jun 2024 – Present · 1 yr 10 mos · Noida, Uttar Pradesh, India · On-site

Handling 6000+ sq ft. Integrated BBN and Slotted operation store…
Lead a team over 5 Shift Incharge (Supervisors), 40 associates and 150+ riders..
Handling 1.5cr+ monthly sales and 20L+ Fnv sales with minimum customer service escalations..
Maintain Pick path inventory travelling time and rider route mapping…
Track and maintain FTD & MTD level (Write-off, Fill rate, Cycle count, Stock update, Sales report, Efficiency and productivity report)and all basics and advance SLA for smooth operations…
Develop processes to scale up performances metrics and to drive cost efficiencies..
Maintain hygiene and 5s inside the store..

Requirements AnalysisCustomer SatisfactionOperations ManagementSupply Chain Management

Blinkit

Store Manager

Jul 2023 – Jun 2024 · 11 mos · Noida, Uttar Pradesh, India · On-site

Handling operations as a Store manager, Handling 4200 sq.ft.store for road network operations. Handling a team of 35 executive and 150+ delivery partners(riders), Manage inventory, daily audit,manual positive negative variance, wastage and RTV, Responsible for daily customer complaints also responsible for riders hiring, rider payout route mapping and retention, Maintain cost and all SLA on priority basis.I have launched five new stores in Greater Noida region with my Cluster manager ..

Standard Operating Procedure (SOP)Operations ManagementStore Management

Delhivery

Team Leader

Jun 2023 – Jun 2023 · 0 mo · Meerut, Uttar Pradesh, India · On-site

1. Responsible for meeting the daily/weekly/monthly assigned targets.
2. Knowledge of Outbound- Inbound- Dispatch – Incoming.
3. Mailing for Reject shipments to concision POC(CS Team).
4. Follow up on daily basis.
5. Handling Client or Vendor on Concall.
6. Work on High Ageing shipments.
7. Co-ordinate with concern transporter and arrange vehicles for on time dispatch.Always focus on hold shipment.
8. Follow up to delivery.
9. To follow-up with vendor on top priority.
10. Responsible for dispatches planning as per dealer indent good behavior with all staff and other visitor.
11. Mailing for Damage Shipment.
12. Applying NSL on All hold and Return Shipments
13. Handle a team over 2 senior executives,2 executive, 4 Ground coordinator and 30 field executive.
14. Each day handle 1800 PUR and 22k pickup load and 5k return load.

People ManagementData AnalysisTeam Leadership

Reliance retail

Team Leader

Jun 2020 – May 2023 · 2 yrs 11 mos · Noida, Uttar Pradesh, India · On-site

1. Each day, handle 50L+ in sales and process
20,000+ orders.
2. Lead a team over 90 supervisor, 400+ Executives and 200 part -timer delivery partners.
3. Directed day-to-day operations focused on the attainment of key operations metrics, continuous improvement initiatives.
4. Maintain the metrics overall refund target
0.60% of total sale including sub metrics
OND
(0.02%), PD (0.08%), Spoilt (0.40%) and others refund (0.10%).
5. Evaluate & Implement the operational plans and schemes.
6. Manage customer service escalations.
7. Implementing operational policies and procedure.
8. Load balancing and society cluster mapping.
9. Training and development to operational team and new joiners at managerial level.
10. Assisting last mile deliveries for 20,000+ orders on a daily basis.
11. Supervise part time manpower to cluster as per load.
12. Supervise vehicle placement and allotment as per cluster wise load.
13. Track, Maintain and Finalize the LMD cost.
14. Maintain hygiene and 5S inside the warehouse.
15. Ensure timely dispatch and delivery without a single order pendency.