Apr 2024 – Aug 2024 · 4 mos · Hyderabad, Telangana, India · On-site

• Continuously monitor and analyze security systems such as CCTV, access control systems, intrusion detection systems, and alarms to detect and respond to security threats in real-time. Performance Monitoring and Reporting.
• Strategic Leadership and Team Management: Develop and implement the strategic vision, goals, and objectives for the GSOC in alignment with the organization's overall security strategy and business objectives. Manage a team of security professionals, including analysts, operators, and technicians, to ensure the effective operation of the GSOC.
• Operational Oversight: Oversee all day-to-day operations of the GSOC, including monitoring security systems, analyzing threat intelligence, coordinating incident response activities, and ensuring compliance with security policies and procedures.
• Incident Response Planning: Develop and maintain comprehensive incident response plans and procedures to effectively detect, assess, and respond to security incidents. Conduct regular exercises and drills to test the effectiveness of these plans and identify areas for improvement.
• Risk Management: Identify, assess, and mitigate security risks and vulnerabilities within the organization's infrastructure, systems, and processes. Implement controls and countermeasures to reduce the likelihood and impact of security incidents.
• Collaboration and Coordination: Collaboration and communication with internal teams, external partners, and third-party vendors to enhance security posture and incident response capabilities.
• Resource Management: Develop and manage the GSOC budget, allocating resources effectively to support ongoing operations, technology upgrades, and staff training initiatives.
• Technology and Tool Evaluation: Stay abreast of emerging security technologies, tools, and best practices. Evaluate new technologies and tools for potential adoption within the GSOC to improve efficiency.

Jan 2022 – Mar 2024 · 2 yrs 2 mos · Gurugram, Haryana, India

• Assist company employees in all concerns that pertain to safety, security, and property.
• Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.
• Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.
• Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
• Notify, assist, and direct external emergency personnel and internal resources as necessary
• Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations
• Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed
• Manage information flow to and from an incident
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
• Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
• Coordinate with Corporate Security regional leads on incident detection and management
• Ensure that complete and accurate information is entered in the incident management system
• Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
• Monitor travel safety and security of company's staff
• Maintain situational awareness of current global current events.
• Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed
• Initiate mass communication notifications as required
• Notify leadership of events effecting business operations and employees
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety

May 2021 – Dec 2021 · 7 mos · Bengaluru, Karnataka, India

• Monitoring, response, and escalation of security alarms, fire alarms, door alarms, and duress
• alarms. First responder for emergencies and Incidents. Vendor access management, Incident management and Visitor Management.
• Prepares written reports of incidents. Uses of various computer applications to document
• safety hazards and report incidents. Monitor and escalate business disruptive events
• impacting globally based offices. Perform weekly and monthly camera audit, door audit, SIOC audit, duress audit, phone audit and other audits related to dashboard.
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, ambulance, and fire personnel as required via telephone. Perform duties relating to controlling computer systems, facility access, security awareness, induction program, other project related work. Prepare safety management reports, weekly and monthly termination list, Transport
• security operations, maintain all data related to material, visitor, and vendor.
• Making of MIS reports (management information system) to coordinate, control, and visualize
• data for the organization security purpose.
• Create, manage, and maintain Security Operations Policies, Process and Procedures.
• Conduct continuous collection and review of open-source information utilizing multiple systems
• and sources to detect potential threats and make assessments.
• Maintenance of system installed at Frisking areas. Provides intelligence, resource, and
• tactical recommendations to leadership during crisis situations.
• To collaborate with other internal business unites regarding incidents reports related to theft,
• Lost, and found, reduction in force and urgent terminations, medical incidents, asset
• management. Actively monitor travel safety and security of employees on a global, 24/7 basis.
• In brief, detecting, assessing, monitoring, and responding to security threats and incidents

Aug 2020 – May 2021 · 9 mos · Hyderabad, Telangana, India

• Following responsibilities are being carried out:
• Conduct continuous collection and review of open source information utilizing multiple systems and sources to detect potential threats.
• Be the first point of contact for incoming calls and requests to the Company and assisting with administrative tasks when needed.
• To answer routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms and duress alarms.
• To respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, ambulance and fire personnel as required via telephone.
• To collaborate with other internal business unites regarding incidents reports related to theft, Lost and found, reduction in force and urgent terminations, medical incidents, asset management, etc.
• Manage the access control system alarms, Badge and access management and any other related software’s and online tools.
• Actively monitor travel safety and security of employees on a global, 24/7 basis