Sep 2021 – Sep 2025 · 4 yrs · Varanasi, Uttar Pradesh, India · On-site

• 1. Responsible for managing the operational efficiency of the zones in the city , managing multiple area level operations to ensure order fulfilment logistics as well as provide an enhanced customer experience.
• 2. Reduced delivery cost in the state by -15% through optimization in DP payout components keeping their earnings substantially the same and thus controlling churn.
• 3. Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scalling up the operations.
• 4. Deciding on the staffing and training requirement for the state.
• 5. Ensuring the fleet of delivery partners across areas are disciplined and resolves disputes / Strikes that may arise in these areas , warranting an efficient and healthy work environment.
• 5. I am looking after DP's communication part for the entire North region.

Dec 2019 – Sep 2021 · 1 yr 9 mos · Varanasi, Uttar Pradesh, India

• ➢ Managed the end to end business operations in the Varanasi city.
• ➢ Responsibilities include P&L Management, Customer Acquisitions & Retentions, On-ground
• operations, Offline and Online Marketing Initiatives, Supply and Demand Management etc.
• ➢ Managing a team of 10 employees.
• ➢ Created the long term marketing and communication strategy and Managed the ATL marketing
• of Rapido.
• ➢ Make the good relation around the Rapido Captains ( Riders ) which organically improved
• captain retention and performance.
• ➢ Analyzed customer cancellations data to identify patterns & trends and recommended on the
• both product as well as the operations side.

Jan 2019 – Dec 2019 · 11 mos · Gorakhpur, Uttar Pradesh, India

• 1.Spearheaded launch and Operations to help expand Zomato India’ footprint to 5+ cities in East-UP. Launched, Staffed and Scaled up markets in Varanasi, Gorakhpur Mirzapur, Jaunpur, Mughalsarai, Azamgarh etc. While moving them towards sustainability.
• 2.Reduced delivery cost in the cities by -35% through optimizations in DP Payout components keeping their earnings substantially the same and thus controlling churn.
• 3.Added Logistics supply as per growth trends keeping peak shutdowns limited between 0 to -2% while seeking out and scaling - up Zero-cost acquisition channels.
• 4.Leading a 10+ member team across cities, helping each team member deliver to their max potential while ensuring their learning and growth are at per.
• 5.Streamlined hiring processes reducing average Onboarding time by -70%scaling up hiring volumes through multiple batches in a day and raising DP satisfaction from 3.2 to 4.8.
• 6.Maintain the new supply channel through Runnr Buddy App, Field Sourcing and Social Sites like Facebook and Google as well
• 7. Monitoring the all quality data related to service for every city.

Aug 2016 – Dec 2018 · 2 yrs 4 mos · Lucknow Area, India

• ➢ Part of the launch team for UBER in Lucknow
• ➢ Hired the Street Team, and Solved the driver’s problem on street with the help of Street Team.
• ➢ Lead for Street Team.
• ➢ Handled escalated support tickets and manoeuvred through driver un-rest
• ➢ Co-ordinated the launch of products (PREMIER, HIRE, INTERCITY and MOTO) in Lucknow and  Kanpur in a cross functional team, which comprised of supply building and tracking, training  module and processes
• ➢ Monitored new supply post product launch using Uber tools and support the driver-partners in  terms of using the app and maintaining the quality.
• ➢ Planned and executed driver obsession events like First aid training,UberSAMAAJ, UberMITHAAS,Eid and Diwali celebrations, various on demand events.
• ➢ Trained and supported new recruits with end to end GL processes like fraud deduction, driver  training, and brought the team capacity at per with city growth.
• ➢ Headed new supply creation from leading to a successful launch of Rides and MOTO in  Lucknow and Kanpur

Nov 2015 – Aug 2016 · 9 mos · Mumbai Metropolitan Region

• ➢ Handling all back-end processes
• ➢ Monitoring the all data analytics for Personal loan and Credit card.
• ➢ Communicating with the customers regarding their bank process.