Satish Patel

Operations Associate

Varanasi, Uttar Pradesh, India10 yrs 5 mos experience
Highly Stable

Key Highlights

  • Proven track record in cost reduction strategies.
  • Expert in managing logistics and operations.
  • Strong problem-solving and negotiation skills.
Stackforce AI infers this person is a Logistics and Operations expert with a focus on cost efficiency and operational management.

Contact

Skills

Core Skills

Problem SolvingCost Reduction

Other Skills

NegotiationCost Reduction PlanningTeam ManagementManagementCustomer ServiceBusiness DevelopmentStrategic PlanningCorporate CommunicationsSalesMicrosoft ExcelMicrosoft OfficeLeadershipStakeholder ManagementTeamwork

About

As they say, there's no age to learn, I'm always open & curious to learn new things, amazing things. Having collective experience in supply-chain management , my skills range from business development, project management. Prefer to describe myself with the following three words: Calm | Logical | Persevere

Experience

10 yrs 5 mos
Total Experience
1 yr 11 mos
Average Tenure
8 mos
Current Experience

Hyperpure by zomato

Senior Associate

Sep 2025Present · 8 mos · Varanasi, Uttar Pradesh, India · Remote

Eternal

Field Operations Manager

Sep 2021Sep 2025 · 4 yrs · Varanasi, Uttar Pradesh, India · On-site

  • 1. Responsible for managing the operational efficiency of the zones in the city , managing multiple area level operations to ensure order fulfilment logistics as well as provide an enhanced customer experience.
  • 2. Reduced delivery cost in the state by -15% through optimization in DP payout components keeping their earnings substantially the same and thus controlling churn.
  • 3. Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scalling up the operations.
  • 4. Deciding on the staffing and training requirement for the state.
  • 5. Ensuring the fleet of delivery partners across areas are disciplined and resolves disputes / Strikes that may arise in these areas , warranting an efficient and healthy work environment.
  • 5. I am looking after DP's communication part for the entire North region.
Problem SolvingCost ReductionNegotiationCost Reduction Planning

Rapido - bike taxi of india

Associate Manager

Dec 2019Sep 2021 · 1 yr 9 mos · Varanasi, Uttar Pradesh, India

  • ➢ Managed the end to end business operations in the Varanasi city.
  • ➢ Responsibilities include P&L Management, Customer Acquisitions & Retentions, On-ground
  • operations, Offline and Online Marketing Initiatives, Supply and Demand Management etc.
  • ➢ Managing a team of 10 employees.
  • ➢ Created the long term marketing and communication strategy and Managed the ATL marketing
  • of Rapido.
  • ➢ Make the good relation around the Rapido Captains ( Riders ) which organically improved
  • captain retention and performance.
  • ➢ Analyzed customer cancellations data to identify patterns & trends and recommended on the
  • both product as well as the operations side.
Problem SolvingCost ReductionNegotiation

Zomato

Sr.Executive

Jan 2019Dec 2019 · 11 mos · Gorakhpur, Uttar Pradesh, India

  • 1.Spearheaded launch and Operations to help expand Zomato India’ footprint to 5+ cities in East-UP. Launched, Staffed and Scaled up markets in Varanasi, Gorakhpur Mirzapur, Jaunpur, Mughalsarai, Azamgarh etc. While moving them towards sustainability.
  • 2.Reduced delivery cost in the cities by -35% through optimizations in DP Payout components keeping their earnings substantially the same and thus controlling churn.
  • 3.Added Logistics supply as per growth trends keeping peak shutdowns limited between 0 to -2% while seeking out and scaling - up Zero-cost acquisition channels.
  • 4.Leading a 10+ member team across cities, helping each team member deliver to their max potential while ensuring their learning and growth are at per.
  • 5.Streamlined hiring processes reducing average Onboarding time by -70%scaling up hiring volumes through multiple batches in a day and raising DP satisfaction from 3.2 to 4.8.
  • 6.Maintain the new supply channel through Runnr Buddy App, Field Sourcing and Social Sites like Facebook and Google as well
  • 7. Monitoring the all quality data related to service for every city.

Uber india systems private limited

Operations Consultant

Aug 2016Dec 2018 · 2 yrs 4 mos · Lucknow Area, India

  • ➢ Part of the launch team for UBER in Lucknow
  • ➢ Hired the Street Team, and Solved the driver’s problem on street with the help of Street Team.
  • ➢ Lead for Street Team.
  • ➢ Handled escalated support tickets and manoeuvred through driver un-rest
  • ➢ Co-ordinated the launch of products (PREMIER, HIRE, INTERCITY and MOTO) in Lucknow and  Kanpur in a cross functional team, which comprised of supply building and tracking, training  module and processes
  • ➢ Monitored new supply post product launch using Uber tools and support the driver-partners in  terms of using the app and maintaining the quality.
  • ➢ Planned and executed driver obsession events like First aid training,UberSAMAAJ, UberMITHAAS,Eid and Diwali celebrations, various on demand events.
  • ➢ Trained and supported new recruits with end to end GL processes like fraud deduction, driver  training, and brought the team capacity at per with city growth.
  • ➢ Headed new supply creation from leading to a successful launch of Rides and MOTO in  Lucknow and Kanpur

Icici bank

Operations Associate

Nov 2015Aug 2016 · 9 mos · Mumbai Metropolitan Region

  • ➢ Handling all back-end processes
  • ➢ Monitoring the all data analytics for Personal loan and Credit card.
  • ➢ Communicating with the customers regarding their bank process.

Education

Jawahar Lal Nehru Polytechnic

Diploma — Computer Science

Jan 2010Jan 2013

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