N

Nikita Naik

Operations Associate

Pune, Maharashtra, India3 yrs 5 mos experience

Key Highlights

  • Recognized for operational cost reduction strategies.
  • Led data-driven initiatives achieving highest performance metrics.
  • MBA graduate specializing in Operations and HR.
Stackforce AI infers this person is a skilled professional in Operations and Business Analysis within Customer Support.

Contact

LinkedIn

Skills

Core Skills

Operational EfficiencyCustomer RelationsBusiness Process ImprovementAnalytical SkillsData Analysis

Other Skills

Customer SupportOperational Cost ReductionCost ReductionBusiness AnalysisData ManagementCritical ThinkingTime ManagementDecision-MakingAttention to DetailHigh Level Of AccuracyHuman Resources (HR)RecruitingHiringQuick GraspingSocial Media Outreach

About

Recent MBA graduate specialising in Operation and Supply Chain Management & Human Resources with hands-on experience in Analyst and Customer Executive role. Eager to leverage my diverse experience in business analysis and customer relations to contribute initiatives aimed at fostering a positive work culture, and supporting organizational growth through strategic management.

Experience

3 yrs 5 mos
Total Experience
1 yr 8 mos
Average Tenure
--
Current Experience

Capita

Senior Customer Support Executive

May 2022 – Nov 2024 · 2 yrs 6 mos · Pune, Maharashtra, India

  • Recognised with a White Belt Certificate for proposing and implementing operational cost reduction strategies.
Customer SupportOperational Cost ReductionOperational EfficiencyCustomer Relations

Atidiv

Online Business analyst

May 2021 – Apr 2022 · 11 mos

  • Spearhead data-driven analysis initiatives, achieving recognition for highest LPH.
Data AnalysisBusiness AnalysisBusiness Process ImprovementAnalytical Skills

Education

Savitribai Phule Pune University

Master of Business Administration - MBA — OSCM & HR

Jun 2022 – Jun 2024

DR. D. Y. Patil Vidyapeeth (DPU)

Bachelor of Science - BS

Jun 2017 – May 2020

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