Avantika Balkrishnan

Program Manager

Bengaluru, Karnataka, India3 yrs 7 mos experience

Key Highlights

  • Led automation initiatives reducing manual efforts by 60%.
  • Streamlined operations improving response times significantly.
  • Fostered a culture of continuous improvement through training.
Stackforce AI infers this person is a proficient E-Commerce operations specialist with a focus on efficiency and process optimization.

Contact

LinkedIn

Skills

Core Skills

E-commerceBrand ManagementVendor Relations

Other Skills

Inventory ManagementSalesforce.comPricing AnalysisRetail Sales AnalysisMarketing ManagementRecruitingRoot Cause AnalysisDecision-MakingAccount ManagementCustomer SatisfactionEscalation ResolutionFulfillment ManagementVendor NegotiationVendor PartnershipsThird-Party Vendor Management

About

🚀 Operations Enthusiast | Process Innovator | Problem Solver I thrive on transforming complexity into simplicity. With hands-on experience at Amazon and Headout, I've: Optimized Amazon's catalog, ensuring accurate pricing and consistent product details. Streamlined operations, reducing manual tasks and improving response times. Led training initiatives, fostering a culture of continuous improvement. Passionate about driving efficiency and delivering impactful results, I bring a blend of curiosity, structure, and a get-it-done attitude to everything I do. Let's connect and explore how we can collaborate to achieve operational excellence.

Experience

3 yrs 7 mos
Total Experience
1 yr 6 mos
Average Tenure
7 mos
Current Experience

Amazon

Program Lead- Upstream Defect Elimination (Retail Efficiency)

Oct 2025 – Present · 7 mos · Bengaluru, Karnataka, India · On-site

Walmart

Consultant - Cross Border Trade (IN)

Jul 2025 – Sep 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

Headout

Senior Ops Specialist- Marketplace Operations (RO)

May 2024 – May 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

  • Spearheading marketplace operations and vendor strategy to streamline workflows, elevate performance, and scale fulfillment systems. Led automation initiatives that slashed manual efforts by 60%, boosted processing speed by 40%, and cut customer escalations by 30%—all while driving cross-functional synergy and operational excellence.
E-CommerceInventory Management

Amazon

2 roles

Selling Partner Recruitment & Success, LOAD

Feb 2024 – May 2024 · 3 mos · Bengaluru, Karnataka, India

  • Evaluated and onboarded top-tier sellers for the Amazon US marketplace, ensuring strict adherence to platform standards through comprehensive screenings and qualification criteria.
  • Leveraged Salesforce to analyze brand and seller data, capturing valuable lead information that informed strategic decision-making and enhanced seller performance.
  • Managed daily operations with a focus on exceeding Service Level Agreements (SLAs) and maintaining high-quality standards, proactively addressing issues to ensure smooth and efficient processes.
Brand ManagementSalesforce.com

Associate - Retail Business Services UK

Feb 2022 – Feb 2024 · 2 yrs · Bengaluru, Karnataka, India

  • Collaborated with vendors to optimize Amazon's catalog by ensuring accurate pricing, comprehensive product details, and consistency across listings. Provided daily support to associates, streamlining operations and ensuring adherence to Service Level Agreements (SLAs) and quality compliance for uninterrupted workflow. Reviewed and refined Standard Operating Procedures (SOPs), processes, and tools, implementing enhancements that elevated quality metrics and operational efficiency. Organized targeted training sessions to foster individual and team development, cultivating a culture of continuous improvement. Led quality analysis initiatives, ensuring 100% compliance and elevating service delivery standards. Facilitated seamless communication with internal stakeholders and external vendors, maintaining clarity and operational flow. Investigated and resolved recurring operational issues using advanced problem-solving techniques to eliminate bottlenecks and enhance performance.
Vendor RelationsPricing Analysis

Unschool

Community Leader- Sales and Marketing

Feb 2021 – Apr 2021 · 2 mos · Hyderabad, Telangana, India

Retail Sales AnalysisMarketing Management

Education

Institute of Management Technology, Ghaziabad

Advanced Program

Jan 2024 – Jan 2025

Bharatiya Vidya Bhavan's

Bachelor of Science - BS

Jan 2018 – Jan 2021

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