Jan 2011 – May 2015 · 4 yrs 4 mos

• Manager Production Engineering team.

Jun 2010 – Dec 2010 · 6 mos

Jan 2006 – Jul 2010 · 4 yrs 6 mos

• Manage a team to provide 2nd line support for businesses within Equities Division at JP Morgan which includes Equities Trading floor, Equities Research division and ECM/DCM. The team provides end to end support for around 2000 users including Equities Traders from an application and desktop perspective. The role entails networking and building working relationship with Application development teams, Operate teams and infrastructure teams that support custom applications, networks and servers. Liaise with business managers across various business divisions and provide consultation for their technology needs. Manage application deployment and upgrades to Traders and other business users in a controlled environment with minimal disruption. Work with Command centre for major outages and follow to root cause closure. Coordinate large-scale changes to the business environments like moves and business realignment. Support and plan for Disaster Recovery site and coordinate deployment of technologies like Blade and VDI for users.
• Achievements
• Improved the response times and times to fix by 8% during the first year.
• Coordinating the remediation of broken application issues across EMEA for IB
• Support migration of mail system from Notes to Outlook, were 2000 users were migrated in six weeks.
• Rolling out Virtual desktops and Blades for operating efficiency and DR purposes.
• Cost saving initiatives with tighter inventory management.

Dec 2002 – Dec 2005 · 3 yrs

• Wipro Program Manger for support at JPM. I lead a team of six individuals working in various support division at JPMorgan Chase. This involved working with other Wipro Vertical teams in JPMorgan and delivering and achieving targets set by Wipro.
• Provide leadership for the Wipro team in JPMorgan Chase spanned across various locations.
• Manage issues and monthly billing for the team.
• Motivate the team to perform to the highest standards expected from the client
• Initiatives like knowledge sharing to broaden the experience of the team.
• Promote awareness and respect for client’s culture and work ethics.

May 1998 – Jan 2002 · 3 yrs 8 mos

• Equities AD support team lead (2000 -2003)
• Provide second line support for Equities AD community with a two member team. Achievements include
• Clearcase Migration from NT to Unix
• UAT environment setup for Equities
• Scripting changes for Pyramid to make it more stable and quicker.
• New software release to Unix production environments.
• Rollout of applications like SEAMAN, RTP to production environment
• Streamlined production rollout and not a single rollout failure experienced.
• Commended for helping out Release management team when Wipro won the contract.
• NT Migration Project for Fixed Income and Equities Support (1998-2000)
• Migrated 1500+ work station from NT 3.5 version to NT 4.0
• Plan and migrate each group including traders. Migration of user’s data to new Novell server.
• Provide next day dedicated support for the migrated users.
• Coordinate with Primary and secondary support groups to handover the users who have been migrated

Dec 1994 – Apr 1998 · 3 yrs 4 mos

• Wipro Ltd, India. 1994-1998
• Third level support for customer services, Cochin (1997- 1998)
• Was responsible for 4 dealers in the region.
• Provide third level support for NT, Unix and Novell environments for nearly 40 second level engineers
• Responsible for customer satisfaction of more than 100 customers including VSSC (Vikram Sarabhai Space centre), RRII (Rubber Research Institute of India), and Technology Park Thiruvananthapuram.
• Responsible for support revenue for the dealers in the region.
• Support Engineer for Wipro, Calcutta (1994- 1997)
• Maintain and support Wipro Hardware and software at customer locations. This includes PC XT machines to MID range machines Motorola 6860.
• Support various OS like Windows 3.11, DOS, NT 3.51 Novell 2.2 Novell 3.12. On Unix side Support Winix, W Dos, AT& T Unix V and Sun Solaris.
• Resident Engineer for ITC (Part of BAT- British American Tobacco) for 6 months.