Hima Prasad

Operations Associate

Bengaluru, Karnataka, India11 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved zero errors for three consecutive months.
Introduced automation for expense tracking.
Implemented a callback system to enhance customer service.

Stackforce AI infers this person is a B2B Operations Leader with expertise in team management and process optimization.

Contact

Skills

Core Skills

Team ManagementQuality ControlPerformance AppraisalFacilities ManagementOperations ManagementProcess OptimizationCustomer Relationship ManagementHelpdesk Management

Other Skills

Analytical SkillsAuditingQuality MonitoringReports ManagementDaily OperationsInvoice TrackingVendor ManagementReport GenerationSOP DevelopmentAccount ReconciliationProductivity ReviewBusiness AnalysisCustomer Relationship Management (CRM)Work AllocationDaily Reports

About

As a Team Lead I'm passionate about guiding teams to success, driving projects with clear vision, and fostering a positive, collaborative environment. Skilled at mentoring, problem-solving, and delivering results. Always eager to learn and inspire growth.

Experience

11 yrs 5 mos

Total Experience

2 yrs 3 mos

Average Tenure

4 yrs 2 mos

Current Experience

Tata consultancy services

Team leader operations

Mar 2022 – Present · 4 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Team handling, Daily Briefing, Work allocation, Edge case hanlding, Shift rostering, Escalation handling, Quality monitoring, Sla, Error analysis and RCA, Client handling, Reports management, Productivity report, One on One meetings , Monthky KPI discussion.
Success: Zero errors for 3 consecutive months, Cleared backlog tickets within SLA , Client recognised as best team

Analytical SkillsAuditingTeam ManagementQuality Control

Walmart

Facilities Helpdesk Team Lead

Oct 2019 – Dec 2021 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Helpdesk handling, ID card processing , Welcome kits delivery tracking , Lease agreement tracking , Airtel bills payments tracking , HK pantry Stock management , Housekeeping , Soft service , Maintenance , Electrical , Cafeteria & pantry management , Events handling , Exit clearance , vendor NDC & payments followup , Invoice submission , Payment remittance to vendors , Invoices tracking , Monthly Pan India building expenditure report generation , Monthly HK stationary pantry expenditure report.
Success: Trackers introduced for Welcome kit shipment , stock and handling. Monthly company expense. Automated bill submission received from vendors

AuditingDaily OperationsFacilities ManagementOperations Management

Phonepe

Team Lead

Oct 2018 – Oct 2019 · 1 yr · India · On-site

Handling team , Work allocation , Escalation handling , New app review before launching , SOP preperation, FAQ generation , Working with L2 for faster resolution , BOT and flow creation , Report generation.
Success : Call back implemented for 3rd response to the cust to curb work flow, Group specific template introduced , AHT met within the TAT, resolved majority tickets within 24hr SLA

Analytical SkillsAuditingTeam ManagementProcess Optimization

Ibm

Held desk Team Lead

Mar 2016 – Sep 2018 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

APAC helpdesk support, Work allocation , Payments auditing , Weekly & Monthly productvity review meeting , Organising Trainings , Intranet Labour Claiming for team, Work hours adherence monitoring , Duplicate payments elimination , Account reconciliation , Daily inflow projection.
Success: Stabilising the new helpdesk team , Macro creation for ticket creation , Sla met for constitutive 6 months.

AuditingDaily OperationsHelpdesk ManagementOperations Management