Sep 2023 – Mar 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• Managed a diverse portfolio of client accounts, overseeing all aspects of digital marketing strategies, including
• SEO (Search Engine Optimization), SEM (Search Engine Marketing), website development, and paid advertising
• (Google Ads and Meta Ads).
• Developed and maintained strong client relationships, serving as the primary point of contact for
• communication, strategy discussions, and issue resolution.
• Collaborated with internal teams including SEO specialists, SEM analysts, and web developers to ensure client
• objectives were met and exceeded.
• Conducted in-depth analysis of client campaigns, providing regular performance reports and strategic
• recommendations for optimization and improvement.

Dec 2021 – Aug 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Led team of 25 members while improving and providing exceptional customer service.
• Took initiatives to address customer pain points, resulting in improved overall customer experience.
• Proactively addressed customer pain points, enhancing overall customer experience.
• Conducted regular team meetings and mentored staff for increased productivity and service excellence.
• Exceeded key performance metrics, including response times and customer satisfaction targets.
• Handling and addressing the customer escalations received via various sources (Emails, Calls and Social Media
• Platforms).
• Devised strategies and roadmaps to support product vision and value to business.

Feb 2018 – Nov 2021 · 3 yrs 9 mos · Bangalore Urban, Karnataka, India · On-site

• Developed strategic relationships with existing customers by learning preferences and managing regular
• communications.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of
• customer deals.
• Worked with central management to identify, plan, align and address training needs of newly hired
• employees. Providing in-store training for Apple Premium Reseller staffs.
• Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement
• planning.

Oct 2015 – Dec 2017 · 2 yrs 2 mos · Bangalore Urban, Karnataka, India

• Prospected new customers to generate sales leads and increased revenue from existing clients.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Trained and mentored new personnel hired to fulfil various roles.