May 2021 – Mar 2022 · 10 mos · Remote

• Led the customer lifecycle engineering organization for Twilio SendGrid. This encompassed the platform responsible for accounts, identity, billing, reseller partner integrations as well as our front-end teams. Led long-term strategic planning. Setting up a mission, vision, strategy and tactical plans for the org. Led organization planning, execution, hiring, mentoring and fostered productive relationships with our partner organizations.

Feb 2018 – Sep 2018 · 7 mos · remote

• Organized the engineering team to provide a foundation for sustainable growth
• Improve existing processes to prioritize efficiency and sustainability
• Hired strategically to build highly effective teams by finding individuals with complementary skills to those of existing team members
• Worked to translate business requirements into technical execution plans
• Motivated my team by aligning people’s intrinsic goals with those of the company
• Established or improved processes for hiring, performance reviews, on-call, support escalation, goal setting, 360 feedback, performance improvement, career growth amongst others
• Grew and lead a highly effective team to support the growing javascript community
• Helped identify, promote and mentor leaders on the team

Apr 2016 – Feb 2018 · 1 yr 10 mos · Remote

• Director of engineering operations. Teams in the organization include Enterprise, Community and Safety, Internal Tools and Payments.
• Work collaboratively to meet the objectives of a wide range of internal and external stakeholders including enterprise customers, finance, sales, people-ops, talent acquisition, our support team among others.
• Manage a team of managers to set the vision, mission, and roadmaps for their teams and to consistently deliver results while maintaining their team highly engaged.
• Provide a framework and guidance on goal setting, execution monitoring, feedback, and reviews.
• Extensively worked on our internal hiring processes resulting in growing my own teams by more than double and helped people through the org hire dozens more.
• Setup onboarding processes that help quickly ramp up new team members.
• Work to create an environment of trust, in which people feel comfortable holding each other accountable.
• Balance delegating and autonomy with providing support and direct coaching when necessary.

May 2015 – Mar 2016 · 10 mos · Remote

• Manage the GitHub Enterprise Engineering team to deliver the highest quality releases of our GHE product and features.
• Built a highly successful team based on psychological safety, strong team cooperation and high standards of engineering quality
• Worked with team and other stakeholders to plan and execute consistent quarterly and bi-weekly delivery of new releases and features. This resulted in the continuous growth of our product's revenue
• Lead team meetings, organize mini-summits, conduct 1:1s
• Establish hiring processes that seek technical excellence as well as skills that are highly predictive of job performance while avoiding bias. Helped establish such guidelines across the company
• Helped grow the enterprise VM team and establish a new team to work on customer-facing enterprise features
• Leading the start of a mentoring program for engineering

Jan 2014 – May 2015 · 1 yr 4 mos

• Manage the DevTools team. Internally handle continuous deployment automation vision and execution.
• Coordinate and optimize the development efforts of HomeAway's Development teams
• Guide the team towards accomplishing quantifiable objectives with a data-driven methodology
• Ensure delivery of quality upkeep and training on HomeAway's software delivery platform
• Prototype, architect, and oversee implementation of platform updates and new features
• Work with our internal development and operations teams to gather requirements
• Perform peer reviews and code walk-throughs, technical mentoring, on-boarding and hiring

Jul 2012 – Jan 2014 · 1 yr 6 mos

• Lead a team to develop services and automation tools to move our infrastructure forward into a continuous delivery cycle.
• Work in collaboration with our development and ops teams to continuously improve our development infrastructure.
• Help identify and solve build and deployment issues with automated solutions.
• Help support and troubleshoot our current services and tools.

Oct 2010 – Aug 2012 · 1 yr 10 mos · Austin, TX

• Star Wars: The Old Republic
• Leading a team of engineers to design, develop and test automation systems and tools to support the full lifecycle of development for Star Wars: The Old Republic.
• Leading an upgrade of existing automation systems from a static html web page submission format to an interactive AJAX based web application.
• Growing our systems to support an increase of demand from an approximate 50-100 builds actions per week a current 5000-7000.
• Hiring, training, mentoring and developing junior engineers on the team in perl, java, python, perforce, operating systems management and other technologies needed for the role.
• Implementing development practices including a release per milestone cycle to include full regression, the use of multiple development branches and setting up a development and test environments in addition to a production and studio wide environment to properly propagate changes without disturbing our services.
• Prioritizing, planning, gathering requirements and assigning them according to engineers’ level of skill, growth and learning needs while keeping our commitments to our internal customers and supporting high priority company needs.
• Developing automation tools and systems in perl, java, python and web server tools.
• Coordinating and communicating with multiple teams to complete our new features, gather requirements, offer support, request new tool features or help coordinate release rollouts.
• Designing, leading and implementing a server re-configuration feature to support a very complex branch environment change system to minimize server needs per developer.
• Creating and fostering an environment suitable for learning, cooperation allowing the successful completion of multi-team projects, improving the architecture of our systems and the continuous growth of programming and technical skills of all my team members.

Sep 2007 – Oct 2010 · 3 yrs 1 mo

• Automation, build and GUI Lead Sep 2007 - To Date
• IBM
• WebSphere Application Server
• Leading a development team to design, develop and test web user interfaces using Ajax, javascript, DOJO, jquery, SQL, perl, JSON and CSS. Resulting in significant performance improvements and reducing server load. Also resulting in increased usability of outdated sites.
• Leading an automation development team to automate the fixPack and APAR build, packaging and install process. Resulting in savings of more than 300k a year to date.
• Leading the daily packaging operations for fixPacks and APARs. Resulting in turnaround reduction of 50% on APARs and of more than 60% on fixPacks.
• Developing Java applications using Rational Application Developer
• Planning and preparing for disaster situations on the automation code using CVS and CMVC as repository systems. Resulting in quick recovery after power outages using clones and checked-in code.
• Developing multi-platform automation using STAF/STAX, Phyton, Perl, shell scripting, XML, XSL, SQL, and REXX
• Writing scripts in Python, Perl, SED, and shell scripting for Windows, unix, unix like environments and z/OS
• Unit testing code by writing automated, repeatable tests
• Designing, developing and testing applications using Agile Development techniques
• Giving concise presentations, demos and reports to management and peers