Mohammed Hasif

Customer Success Manager

Malappuram, Kerala, India9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in technical support and customer service.
Strong background in petroleum automation engineering.
Skilled in a wide range of engineering and IT tools.

Stackforce AI infers this person is a Customer Support Engineer with expertise in technical support within the financial services and technology sectors.

Contact

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

DiagnosingTestingTroubleshootingEngineeringInstrumentationAutomationProject PlanningMicrosoft ExcelProject ManagementPowerPointCCommissioningManagementAutoCADProject Engineering

About

Experienced Customer Support Engineer with a demonstrated history of working in the financial services industry. Skilled in AutoCAD, Petroleum, Microsoft Word, Field Technicians, and Automated Software Testing. Strong information technology professional with a Bachelor of Commerce - BCom focused in Accounting from Bharathiyar university.

Experience

9 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

6 yrs 4 mos

Current Experience

Ags transact technologies ltd

Customer Support Engineer

Jan 2020 – Present · 6 yrs 4 mos · Malappuram, Kerala, India

Apple

Technical Support Engineer

Feb 2017 – Mar 2018 · 1 yr 1 mo · Thrissur, Kerala, India

Responsible for diagnosing and testing Apple computer systems and mobile devices following Apple computer repair procedures.
Assignments are scheduling repair appointments dues to damaged hardware. Troubleshooting Apple iPad's, iPod's and iPhone devices. Giving great customer service, probing issues to resolve problems, and help other employees solve issues.
Displaying leadership qualities by handling a location.
Extensively trained new and existing employees.
Restored customer confidence in Apple products.

DiagnosingTestingTroubleshootingCustomer ServiceTechnical Support