Dec 2023 – Sep 2025 · 1 yr 9 mos · Bengaluru · Hybrid

• Founding Engineering Site Leader for LivePerson's India Technology Development Center built from scratch into a full-stack AI engineering hub across Conversational AI, Voice AI, and Enterprise SaaS.
• Established the India center end-to-end: team building, hiring strategy, HR, legal & compliance, compensation, and operations
• Recruited and scaled teams with expertise in distributed systems, full-stack development, data engineering, and AI - serving as first-class contributors to LivePerson's global engineering organization
• Owned delivery of Agent Assist (GenAI/LLM copilot for enterprise customer service) — achieving 40% adoption growth over three quarters; also led delivery of Tenfold, a Voice and CRM integration product
• Built capabilities across Conversational AI/Intelligence, Voice AI, and Cloud Operations
• Drove strategic initiatives: university hiring partnerships, industry conference representation, and employer tech branding in Bangalore's engineering community

May 2022 – Dec 2023 · 1 yr 7 mos

• Sub-segment head across Software, Project, and Data Architecture functions - leading a ~50-member org delivering MedTech software, data platforms, data analytics, and AI
• Built and migrated the diagnostics device data platform from conventional data warehouse to modern Databricks-based architecture, reducing costs by ~70% and cutting data latency from 24 hours to minutes, enabling real-time analytics and new application development.
• Built a 15-member Data Engineering & Analytics team (Data Architects, Data Engineers, Analytics Engineers) from scratch over 3 years
• Drove digital transformation initiatives saving $3M+ through vendor consolidation, local capability building, and digitalization

Oct 2018 – Apr 2022 · 3 yrs 6 mos

• Led unified API development for diagnostics instrument backends - enabling Web and Mobile consumption from a single interface
• Re-architected monolithic instrument software to service-oriented architecture - improving performance by 50% and introducing loose coupling between backend and UI layers
• Led targeted initiatives in Digital Pathology using computer vision AI, COVID Kit AI algorithm development, chatbots, and broader digital transformation programs

Apr 2018 – Oct 2018 · 6 mos · Noida Area, India

• Initial ground work and team hiring for AdTech platform.
• Architectural partnership with global Taiwan team and build local capability.
• Key Skills: GCP, Distributed systems

Feb 2017 – Apr 2018 · 1 yr 2 mos · Bengaluru Area, India

• Lead Global Application team responsible for portable cloud connected medical devices. Lead Cyber Security architecture of Primary Care Ultrasound Products.
• Exposure included Global Program management and Cyber security SME

Aug 2013 – Jul 2016 · 2 yrs 11 mos · Bengaluru Area, India

• Led the software design and architecture for Android (smartphone,tablet) based portable medical products. Responsible for Technology choices , Software architecture,Product Cyber security,Connectivity, IoT cloud connectivity,medical application eco-system and driving the culture of software excellence by best development techniques.

Jul 2016 – Feb 2017 · 7 mos · Dubai, United Arab Emirates

• Defined Reference architectures for UI and Mobility.
• Lead Mobile platform strategy and solutions architecture for various Emirates Group / dnata IT operations

Jul 2011 – Aug 2013 · 2 yrs 1 mo · Bengaluru Area, India

• Technical Manager & Architect for Consumer/Enterprise applications based on Android/iOS and Spring frameworks. During this period, delivered multiple applications published on Google play store with more than 1M downloads. Customer engagement including understanding business requirements, conversion to technical/functional requirements, solution proposal and drafting statement of work.

Feb 2010 – Jul 2011 · 1 yr 5 mos · Bengaluru Area, India

• Led Android application team to deliver WiFi based applications , Android Widgets & UI framework. Direct interfacing with customers for requirement gathering & solution proposal.

Aug 2008 – Nov 2009 · 1 yr 3 mos · Austin, Texas Area

• Handle Content Management for different PMP SOC(System on Chip) firmware.
• Design & Develop Database abstraction layer for 3rd party databases.
• Content management for STMP 37XX chipset SDK.

Apr 2008 – Aug 2008 · 4 mos · Greater Chicago Area

• Designed and developed platform agnostic Symbian device drivers intended to run across different Motorola device platforms.

Aug 2005 – Jan 2008 · 2 yrs 5 mos · Hyderabad Area, India

• Worked on Multimodal frameworks(voice,touch,kepypad,gestures) for Motorola next generation devices.
• Worked on requirement gathering , design for supporting voice recognition applications and coding for supporting multimodal framework on different platforms like embedded Linux and proprietary Motorola platforms.
• Ported Skype messenger on Motorola dual mode phones(GSM and VOIP).

Jul 2004 – Jun 2005 · 11 mos · Noida Area, India

• Worked on design and development of MMI(Man machine interface) applications and core framework for Mobile phones .
• Worked extensively on GDI(Graphic Device interface) and UI(User interface) layer of Mediatek platforms.
• Designed and developed embedded mobile audio applications for language learning
• Worked on LCD device drivers.

May 2002 – Jul 2004 · 2 yrs 2 mos · Noida Area, India

• Design, development and testing of embedded telecom softwares for digital and analog switches (EPABX).
• Worked on range of device drivers including LCD,keypad,serial port, parallel port and communication ICs for peripherals of AMD, Atmel microcontrollers.
• Worked on design and development of key telephone systems and various telecom applications to support it with PC based applications.