Saurabh Sharma

Operations Associate

Delhi, India8 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 9 years of experience in risk and fraud management.
  • Proven ability to lead teams and enhance productivity.
  • Skilled in liaising with law enforcement agencies.
Stackforce AI infers this person is a Fintech professional with expertise in risk management and fraud analysis.

Contact

Skills

Core Skills

Risk ManagementFraud Analysis

Other Skills

Data AnalysisTrainingTeam ManagementMicrosoft OfficeMicrosoft Excel

About

Experience of more than 9 years as a Nodal Officer, handling PAN India Liaisoning with Law enforcement agencies including but not limited to Police, ED, DRI, FIU. Vast experience in coordinating with Ministry of Home Affairs and other Govt agencies. Also worked as Senior Fraud Analyst with a demonstrated history of working in the internet industry. Skilled in Microsoft Excel, Data Analysis, Microsoft Office, Training, and Team Management. Strong marketing professional Post graduated from Guru Gobind Singh Indraprastha University. Comprehensive 9 years of multi-skilled experience in Risk and Fraud operation management while managing the team of executives to demonstrate record of success to increase organizational efficiency and enhance productivity. Proven ability to lead teams with established skills in team management, strategic leadership and talent management. Specialties: Police liaisoning, Customer support for digital goods, e-commerce, social Media, charge-back operations, E-Commerce/Wallet/Payment Gateway and PG operations.

Experience

8 yrs 11 mos
Total Experience
4 yrs 5 mos
Average Tenure
7 yrs 1 mo
Current Experience

Paytm payments bank

4 roles

Deputy Manager

Apr 2023Present · 3 yrs 1 mo

Assistant Manager

Apr 2022Apr 2023 · 1 yr

Junior Manager

Aug 2021Apr 2022 · 8 mos

Team Lead

Apr 2019Aug 2021 · 2 yrs 4 mos

Paytm

Senior Fraud Analyst

Jun 2017Apr 2019 · 1 yr 10 mos · Noida Area, India

  • Sr. Risk and Fraud Analyst
  • Dates Employed June 2017 – Present
  • Employment Duration 2 yr
  • Noida
  • ♦ Conducted sessions and training for new recruits.
  • ♦ Awarded with Certificate of Appreciation from Jabalpur/Kolkata/Haryana Cyber Cell.
  • ♦ Helps in monitoring PG/Wallet/Offline merchant by analyzing the volume of amount & count of the transaction which provides pro-active support in termination of merchant.
  • ♦ Handling the escalations of the Bank/Police authorities related to Banking frauds.
  • ♦ Handling RBI and Legal Escalations.
  • ♦ Furnish data for 65-B & 2A Certificate for legal proceedings.
Data AnalysisTrainingTeam ManagementRisk ManagementFraud Analysis

Education

Guru Gobind Singh Indraprastha University

Master of Business Administration - MBA

Jan 2012Jan 2014

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