Oct 2012 – Dec 2020 · 8 yrs 2 mos · Greater Delhi Area

• - Providing project, programme, portfolio, and PMO-related capacity-building and consulting services as an independent consultant to clients in diverse sectors in Asia and Europe. Services have included business development, partnership development, proposal-writing, strategic positioning, designing solutions, business case development, and PPM services.

Jan 2012 – Aug 2015 · 3 yrs 7 mos · Greater Delhi Area

• Founded and established a boutique management consulting firm offering services and solutions in the area of quality management and PPM. Led the PPM portfolio of products and services.
• Signed up two international partnerships, with Yellowhouse, Australia, and GPM, USA, to introduce AXELOS and GPM global standards into the country.
• Performed business development and acquired clients. Delivered services and solutions that were well received and appreciated, building the company’s brand in its targeted industry segments.
• Advocated for the value of global guidance like P3O®, P3M3® to chief executives in the public and private sectors. Advocated an approach to integrating and implementing sustainability by establishing centers of excellence within the organization. In keynote presentations and lectures at conferences and seminars, promoted integrating sustainability into project management through methodologies such as PRiSM (Projects integrating Sustainable Methods).
• Collaborated with PPM tool providers such as PIEmatrix to facilitate the integration of standards such as PRiSM into the tools to support Green Project Management.

Jun 2010 – Oct 2012 · 2 yrs 4 mos · Gurugram, Haryana, India

• Headed the Global PMO for the Global Finance function. having a portfolio of change initiatives totaling USD 1 billion plus per year and up to 9,000 staff globally. Streamlined project management processes by contextualizing the Bank’s standard methodology (Risk-Based Project Management, or RBPM) for Finance function and through the use of Clarity and SharePoint systems on finance projects. Facilitated transition to Clarity 12.0.
• Led the project to migrate Global Finance users from Microsoft (MS) Project to OpenWorkbench to optimize software license costs in line with corporate IT guidance. Led the transition team to deliver training for capacity-building on OpenWorkbench and assist project teams in migrating their project plans from the old to the new software.
• Led a global right-shoring initiative for HSBC’s Global Software Delivery function involving more than 3,000 staff, on behalf of the Chief of Staff. This workforce transformation entailed the migration of roles and positions across multiple offices in China, India, the U.S., and the UK, resulting in sustainable annual cost savings of up to USD 50 million.
• Acting as a Head of Projects, oversaw implementation of corporate social responsibility (CSR) portfolio, called eco-Finance, for Global Finance Asia-Pacific region, providing direction when needed. Initiatives included planting over 1,500 trees in two cities in India; providing solar lamps to schoolchildren in rural villages across two large states in India; supporting a local school for dropout students to transition them back into formal education; and partnerships with governments and civil society organizations on water conservation.

Aug 2006 – Jun 2010 · 3 yrs 10 mos · Greater Delhi Area

• Led development and training for PPM practice involving global standards such as The PMBoK® Guide, PRINCE2®, MSP®, P3O®, best practice standards on WBS, and EVM, and PPM tools such as Microsoft Project. Delivered trainings on aspects of PPM.
• Architected and deployed a Workforce Competency Assessment solution for a IT software firm. Adapted a competency framework (PMI®’s PMCDF) to suit client needs. Developed assessment questionnaires, online assessment tool, and competency report. Conducted a pilot assessment of 50 staff.
• Led the project for in-house development, implementation, and roll-out of an online exam preparation simulation software (PMP Aspire) to prepare individuals for the PMP certification exam (PMP® Exam) involving a web interface, database with a search engine, and test reports. Contributed bank of more than 3,000 exam prep questions, answers, and justifications. The interface was later expanded for other exams such as PRINCE2®.
• Designed and contributed to the delivery of a role-based competency development programme as a part of the PMO maturity initiative for Dialog Telecom, Sri Lanka, a major telecommunications company.
• Served on the organizing committee and led project management of the annual International Project Management Leadership (PML) conference. Reviewed technical papers, identified and selected speakers, formulated agenda, helped obtain event sponsors with the event management team.
• managed corporate alliances for PMO tools including MS Project Enterprise Server, Realization for CCPM, and Digité Actively involved business development and identified opportunities for cross-practice collaboration. Delivered presentations at project management conferences and seminars, practice participation through event sponsorship.

Oct 2005 – Aug 2006 · 10 mos · Noida, Uttar Pradesh, India

• As a Functional Consultant, implemented Microsoft Project 2003 Enterprise Server across three client organizations. Key tasks involved - gathering functional requirements from the business users, oversee installation and configuration of the system to suit organization-specific PPM processes and PMO governance needs, facilitate transition by training users, facilitate publishing of project plans and resources, and configuring reports.
• Performed monitoring, evaluation, and control of a large SAP implementation programme on behalf of ITC ITD; provided programme planning and monitoring support to ABB on behalf of ONGC
• Delivered PMP® 35-PDU training based on The PMBOK® Guide. Delivered training on MS Project and delivered product demonstrations of MS Project Enterprise Server solution for business development.
• Helped organize PMiCon2005, an international conference hosted by the PMI North India chapter.

May 2002 – Sep 2005 · 3 yrs 4 mos · Greater Delhi Area

• Network Solutions Pvt. Ltd. - An IBM Company
• Supported the regional Customer Service Manager for the Managed IT Services portfolio comprising of more than 50 customers and more than 300 technical staff, led and managed internal and external improvement initiatives to streamline service delivery operations. Key projects include:
• o Implemented ITIL processes for managing IT service delivery across 16 customer sites. Implemented processes for managing incidents, assets, and configuration. Regularized centralized reporting, analysis, and control. Supported the senior leadership by providing a summary of analysis and talking points for customer relationship meetings and business development from time to time.
• o Established the internal learning and development sub-function for the North India staff for regular sharing of knowledge and skills through internal trainings and lessons learned workshops.
• o Established a centralized help desk service with adequate processes and controls for delivery of Network Management Services for all clients across the region. Developed and maintained centralized databases, logs, and technical documentations.
• o Established an internal IT support function to provide IT services to internal employees, ensuring the regional office was operating without disruption to IT infrastructure and systems.
• Supported the regional Head of IT Engineering, with a project portfolio of 50 concurrent projects and more than 30 engineers, led and managed internal and external projects. Key projects included:
• o Managed engineering projects and programmes for key clients.
• o Implemented an internal PMO to oversee engineering projects to ensure timely and effective delivery, timely raising of issues and risks, regular reporting of project status, and optimal utilization of engineers. Facilitated project kick-off meetings and closure reports.

May 2000 – May 2002 · 2 yrs · Greater Delhi Area

• Managed the installation, repair, and maintenance of computer hardware, ensuring timely, high-quality service to corporate and individual buyers. Coordinated team of field engineers serving clients across the National Capital Region.
• On-site coordinator for IBM Daksh, a 24x7 IT service customer, with a team of 18 IT engineers. Coordinated the implementation of a Service Desk application and IT Infrastructure Library processes for incident management, configuration management, change management, and quality management for IT Service Management in line with Wipro’s ISO9001:2000 standards.

Apr 1998 – May 2000 · 2 yrs 1 mo · Greater Delhi Area

• Coordinated the service delivery for warranty and maintenance contract customers in Delhi and the National Capital Region. Monitored, analyzed, and ensured optimum utilization of service engineers.
• Conducted an internal satisfaction survey of regional customers to gauge service issues. Presented findings and analysis to customer service managers to encourage actions for improvement.