Piyush Kapur

Operations Associate

West Delhi, Delhi, India16 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in ITIL Process Implementation.
Strong background in Service Delivery Management.
Extensive experience in Change Management across multiple organizations.

Stackforce AI infers this person is a Service Delivery Specialist with a strong focus on IT Service Management in the technology sector.

Contact

Skills

Core Skills

Service DeliveryIt Service Management

Other Skills

Change ManagementITIL CertifiedITIL Process ImplementationChange ControlTechnology Change ManagementITIL ProcessBMC Remedy UserDell ComputersOperating SystemsWindows ServerTechnical SupportVendor ManagementBusiness ProcessBusiness AnalysisBusiness Process Outsourcing (BPO)

About

Experienced Service Delivery Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Management, Troubleshooting, Service Delivery, Technical Support, and Business Process. Strong operations professional with a Bachelors degree focused in B.Com from Delhi University.

Experience

16 yrs 8 mos

Total Experience

2 yrs 9 mos

Average Tenure

4 yrs

Current Experience

Rackspace technology

Service Operations Manager

May 2022 – Present · 4 yrs · Gurugram, Haryana, India · Remote

Change ManagementITIL CertifiedITIL Process ImplementationChange ControlTechnology Change ManagementITIL Process+2

Hcl technologies

Technical Specialist

Jan 2020 – May 2022 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

Change ManagementITIL CertifiedITIL Process ImplementationChange ControlTechnology Change ManagementITIL Process+2

Ibm india private limited

Service Delivery Specialist

Jan 2017 – Jan 2020 · 3 yrs · Gurgaon, India

Change ManagementITIL CertifiedITIL Process ImplementationChange ControlTechnology Change ManagementITIL Process+2

Csc

Professional 2 - Service Delivery Management

Oct 2012 – Jan 2017 · 4 yrs 3 mos · Noida Area, India

Change ManagementITIL CertifiedITIL Process ImplementationChange ControlTechnology Change ManagementBMC Remedy User+3

Dell

Client Technical Support Associate

Nov 2010 – Oct 2012 · 1 yr 11 mos · Gurgaon, India

Ibm

Customer Service Representative

Sep 2009 – Nov 2010 · 1 yr 2 mos · Gurgaon, India

Education

Delhi University

Bachelors — B.Com

Jan 2005 – Jan 2008

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