Deepa Nair

Operations Associate

Pune, Maharashtra, India21 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

20+ years of global operations leadership experience.
Expertise in Digital Transformation and AI.
Champion of diversity and inclusion in leadership.

Stackforce AI infers this person is a leader in the Insurance and HR sectors, focusing on operational excellence and digital transformation.

Contact

Skills

Core Skills

Operations ManagementLeadershipProject ManagementCustomer Satisfaction

Other Skills

ManagementService DeliveryTeam LeadershipProcess ImprovementPerformance ManagementTeam ManagementStrategic PlanningKPI DashboardsPeople ManagementPeople DevelopmentClient RelationsVendor ManagementMentoringProcess ManagementCompliance

About

I am a versatile leader with over 20 years of experience driving global operations at the intersection of Operational Excellence, Human Resource Strategy, Digital Innovation, and Diversity & Inclusion. Recognized for delivering measurable success in complex, cross-border environments, I currently lead a global team of leaders and consultants across the U.S. and India, orchestrating transitions, quality initiatives, and global delivery with a strong emphasis on inclusive leadership and equitable practices.My expertise spans Insurance (P&C, Life, Annuities, Health), Finance, and HR, where I bridge cultural and operational gaps to achieve world-class outcomes. Anchored on four strategic pillars - Global Leadership, Digital & AI Transformation, Human Resource Expertise, and Operational Excellence. I leverage credentials such as my IIM Indore certification in Digital Transformation & Artificial Intelligence, a Master’s in HRM, and Six Sigma Green Belt to set benchmarks in innovation, quality, and agility.Passionate about building future-ready ecosystems, I focus on transparency, scalability, and visionary management. Whether leading large-scale transitions, driving automation and transformation projects, or mentoring global leadership talent, I champion diversity and inclusion as the foundation for sustainable success, ensuring every voice is heard, valued, and empowered to drive meaningful impact across organizations and cultures.

Experience

21 yrs 5 mos

Total Experience

2 yrs 8 mos

Average Tenure

2 yrs 7 mos

Current Experience

Allstate india

Manager

Oct 2023 – Present · 2 yrs 7 mos · Pune, Maharashtra, India · Hybrid

Amazon

Manager - Disability & Leave Services

Apr 2021 – Oct 2023 · 2 yrs 6 mos · Maharashtra, India

ManagementOperations ManagementLeadershipProject ManagementCustomer SatisfactionService Delivery+11

Wns global services

2 roles

Group Manager

Oct 2018 – Apr 2021 · 2 yrs 6 mos

Customer Satisfaction

Deputy Manager

Mar 2017 – Oct 2018 · 1 yr 7 mos

Customer Satisfaction

Axa

Assistant Manager

Jun 2014 – Mar 2017 · 2 yrs 9 mos · Pune

I was part of UK Healthcare Insurance process responsible for leading-motivating-grooming & developing team to facilitate achievement of SLA. Successfully managed migrations and streamlined the process.
Reporting Business Metrics - Ensure performance and reporting on metrics of timeliness accuracy and confidentiality.
Pro-active Planning-anticipates and plans for the future.
Career Planning & Development - Facilitate career planning & development for entire team with a focus to build resilience in the team.
Project Management. Process Management & Compliance- Monitor and improve and transform all process through a well-defined methodology.
Customer Satisfaction- Proactively anticipates customer needs and ascertains means to improve satisfaction and monitor levels.
Ascertain means for retention-Devise and implement means for creating a participative work environment and thereby improving employee satisfaction levels and retention.
Client relationship management- Devise means of improving client relationship at all levels. Lead the team through quality initiatives through ISO and drive AXA Way initiatives.
People Management- Regular reviews/121s/Appraisals conducted.
Best Assistant Manager Award within a year of joining AXA
Best team award twice in my tenure

Customer Satisfaction

Bny mellon

Team Leader

Aug 2013 – Jun 2014 · 10 mos · Pune

I was part of Transfer Agency- Register Servicing, managing Stock Transfer Team
IOC Certified by Chartered Institute for Securities & Investments UK
Module Introduction to Securities & Investments
Completed high profile clients project within SLA various clients.

Customer Satisfaction

Cognizant

Team Leader

Aug 2012 – Aug 2013 · 1 yr · Pune

Handling a team of 25 FTE's including 3 SMEs
Managed remote Migration for Annuities process

Customer Satisfaction

Capita india

Process Leader

Jul 2010 – Aug 2012 · 2 yrs 1 mo · Pune

Responsible for all quality initiatives and reporting on a periodic basis. Initiating projects based on process improvement, efficiency and specific benefits. Reviewing modules, process guides, conducting trainings and monthly tests (PKT). Checking adherence to FSA guidelines. Ensuring adherence to the Quality Framework and identifying Focus Sampling, De-accreditation & Re-Accreditation needs.

Customer Satisfaction

Axa

Subject Matter Expert

Dec 2004 – Jul 2010 · 5 yrs 7 mos · Pune

Trained in (Life) Maturities- Claims settlement, Servicing and Accounting Team.
Responsibilities included Team handling in absence of Team Manager, pipeline management, work allocation, preparing reports and authorization of payments,
SLA management, Query management, Quality audits and taking care of Promise Delivery system (PDS).
Training the new joiners and existing team members with the process as well as product knowledge.

Customer Satisfaction