Harsha Rao

Operations Associate

Delhi, India5 yrs 11 mos experience

Key Highlights

  • Over 6 years of experience in Trust and Safety.
  • Expert in risk assessment and fraud detection.
  • Proven track record in enhancing user security.
Stackforce AI infers this person is a Trust and Safety expert in the Social Media and Hospitality sectors.

Contact

Skills

Core Skills

Content ModerationChild SafetyRisk AssessmentIncident ManagementSafety Protocol DevelopmentRisk ManagementIntegrity AssuranceCustomer ServiceRegulatory Compliance

Other Skills

TimelinesContent ManagementSafety CaseSafety ProtocolsStakeholder CollaborationThinking SkillsPressure SituationsAnalytical SkillsCustomer Facing RolesCrisis ResponseOSINTData PrivacyCybersecurity AwarenessCompliance EnforcementFraud Detection

About

As an experienced Trust and Safety Investigator with over 6 years of experience, I am passionate about creating secure environments across digital and physical landscapes. My career spans the digital and hospitality sectors, where I have specialized in risk assessment, fraud detection, incident management, and regulatory compliance on a global scale. As a Child Integrity Safety Specialist at Yubo, I played a pivotal role in safeguarding underage users by moderating harmful content, investigating criminal activities, and enforcing child safety policies. My tenure at Airbnb Capability Centre showcased my ability to tackle high-profile cases involving privacy violations, human trafficking, and other critical safety concerns, while enhancing safety protocols to protect users worldwide. My expertise also extends to preventing cheating in high-stakes examinations during my time at Prometric Testing Pvt Ltd, ensuring the integrity of global testing processes. What sets me apart is my commitment to utilizing analytical skills, open-source intelligence (OSINT), and innovative investigation techniques to mitigate risks and improve trust and safety metrics. Collaborating with cross-functional teams, I’ve developed and implemented protocols that significantly enhance user security and business integrity. I bring a diverse skill set in cybersecurity awareness, content moderation, policy development, and crisis response, combined with a deep understanding of international regulatory frameworks. With excellent communication skills, I excel at presenting complex findings to diverse stakeholders and driving actionable solutions. Let’s connect to discuss how I can leverage my expertise to enhance safety, mitigate risks, and build trust in your organization.

Experience

5 yrs 11 mos
Total Experience
1 yr 11 mos
Average Tenure
--
Current Experience

Yubo

Integrity Safety Specialist

Jun 2024Jan 2025 · 7 mos · India · Remote

  • Monitor accounts of minors, ensuring the safety of underage users and addressing any unsafe or criminal behaviours.
  • Investigate and resolve incidents involving adult users promoting harmful activities, such as terrorism recruitment and exploitation.
  • Provide proactive content moderation to maintain a safe environment, focusing on removing harmful and illegal content.
  • Collaborate with internal teams to develop and enforce child safety policies.
TimelinesContent ManagementContent ModerationChild Safety

Airbnb

2 roles

Safety Ambassador

Promoted

Jul 2022May 2024 · 1 yr 10 mos · Gurugram, Haryana, India

  • Investigated a wide range of criminal activities within Airbnb properties worldwide, including privacy violations, fraud, human trafficking, and homicide.
  • Worked with stakeholders, law enforcement, and internal teams to ensure timely and appropriate actions were taken to address safety concerns.
  • Led the development and implementation of safety protocols to reduce risks and enhance guest and host security.
  • Recognised for managing high-profile cases with swift, accurate resolution.
TimelinesSafety CaseIncident ManagementSafety Protocol Development

Resolutions Ambassador

Oct 2021Jul 2022 · 9 mos · Gurugram, Haryana, India

Thinking SkillsPressure Situations

Prometric testing center

Operations service specialist

Oct 2020Oct 2021 · 1 yr · Gurugram, Haryana, India

  • Investigated and audited cheating scenarios in high-stakes global examinations for prestigious clients including ETS, FINRA, and TOEFL.
  • Implemented risk management measures to identify and address cheating incidents, ensuring integrity in the testing process.
  • Conducted thorough analysis of testing environments, providing reports on trends and recommendations for future prevention strategies.
TimelinesThinking SkillsRisk ManagementIntegrity Assurance

Genpact

Process Associate

Jun 2018Oct 2020 · 2 yrs 4 mos

  • Specialised in financial collections, supporting clients such as Amazon, PayPal, and Lowe’s in resolving credit card bills and debt repayment issues.
  • Utilised strong communication skills to manage sensitive financial discussions and provide resolutions for customers and clients.
  • Ensured compliance with regulatory standards and company policies while handling sensitive financial data.
Thinking SkillsCustomer Facing RolesCustomer ServiceRegulatory Compliance

Education

Delhi University

Political science — Political science honors

Jan 2016Jan 2019

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