Shriya Venkat

Operations Associate

Bengaluru, Karnataka, India4 yrs 6 mos experience

Highly Stable

Key Highlights

Proven expertise in fraud prevention and analysis.
Strong background in customer service operations.
Skilled in managing sensitive financial investigations.

Stackforce AI infers this person is a Fintech professional with strong capabilities in customer service and fraud prevention.

Contact

Skills

Core Skills

Customer Service ManagementFraud AnalysisFraud PreventionCustomer Service OperationsBusiness Analysis

Other Skills

Liaison Between DepartmentsUtilizationRecruitingWorkforce AnalyticsCustomer ServiceReporting MetricsBusiness AdministrationJob PricingFinancial Crimes InvestigationsManage client expectationsEmail AnalyticsTime ManagementBusiness RequirementsLeading Positive ChangeClient Rapport

Experience

4 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Walmart

2 roles

Senior Resolution Coordinator

Sep 2024 – Jul 2025 · 10 mos

Customer Service ManagementFraud Analysis

Senior Coordinator

Sep 2024 – Jul 2025 · 10 mos

Manage and resolve cases/accounts which could be suspicious and/or sensitive, Analyse and identify financial crime risks (non-compliant transactions, production orders, etc.) that are connected to parties, particularly cross-border and report to the appropriate levels internally across all relevant jurisdictions, Conducted thorough investigations into customer account issues after initial assessment by Tier-1 support staff, successfully resolving problems and communicating solutions through email as part of the Account Review Team, Conduct surveillance for fraud patterns in customer Walmart accounts based on assigned cases, identifying linked accounts and correlating them with known fraud patterns

Fraud Prevention

Axis bank (formerly citi bank)

Customer Services operations

Dec 2020 – Aug 2024 · 3 yrs 8 mos

Ensuring client experience is positive, Providing solutions to customers on their credit card queries and end to end closures, Responsible for end-to-end quality performance, Delivering resolution and cross sales targets as per business requirements and metrics set, Handling escalations, Managing additional responsibilities and taking care of different MIS and projects to evaluate performances, Drive and achieve monthly sales target- across on value and conversion percentage

Customer Service OperationsBusiness Analysis