Hitesh Khurana

Operations Associate

Delhi, India20 yrs 8 mos experience
Highly Stable

Key Highlights

  • Led operations for high-revenue retail outlets
  • Successfully opened multiple new store locations
  • Expert in managing large teams and customer satisfaction
Stackforce AI infers this person is a Retail Management Expert with extensive experience in operations and sales.

Contact

Skills

Core Skills

ManagementSalesCustomer Experience

Other Skills

Team LeadershipCustomer SatisfactionLogistics ManagementAnalytical SkillsLeadershipBusiness DevelopmentSales ManagementStore ManagementMerchandisingVendor ManagementEmployee RelationsTrainingOperations ManagementStore OperationsMicrosoft Office

Experience

20 yrs 8 mos
Total Experience
3 yrs 7 mos
Average Tenure
2 yrs 7 mos
Current Experience

Vijay sales

2 roles

Branch Head

Promoted

Sep 2023Present · 2 yrs 7 mos · Gurugram, Haryana, India · On-site

  • Handling Retail operations for 25k Outlet. Overall revenue of 240 Cr+ with Team of 150+ staff.
  • Handling Store, Sales, Warehouse, Finance and Operations.
Team LeadershipManagementCustomer SatisfactionLogistics ManagementSalesCustomer Experience+16

Branch Manager

Feb 2014Mar 2015 · 1 yr 1 mo

Team LeadershipSalesLeadershipCustomer ExperienceAnalytical SkillsLogistics Management+4

Landmark group

Retail Business Manager

Mar 2015May 2023 · 8 yrs 2 mos · Masqaţ, Oman

  • Retail Business Manager
  • Landmark Retail Group LLC, Muscat
  • Sales
  • Heading Store business & operations of Emax Electronics flagship store Muscat city center store size 28000 sq. feet outlet, Team size of 112 with YTD turnover of 12+ Million OMR(INR 240Cr).
  • Opened New stores and operate in multiple locations as Oasis Mall size 10k, Mall of Muscat size 6k & Mall of Oman size 16k, Setup business & operations as per BOE.
  • Handled multiple corporate clients (Horeca & ONI), Dealers and Distributor for B2B business under corporate billing with YTD turnover of 1.4 M OMR(INR 35Cr).
  • Accountable for Top Line & Bottom line, focusing on growth and profitability by maintaining P & L account for all concept. customer satisfaction as per NPS score, merchandising standards as per VM Guidelines, store operations and the training and development of the entire staff.
  • Marketing
  • Manage Yearly sales calendar and mega sale preparations.
  • Plan and execute impactful campions with influencers and social marketing to maintain targeted ROAS 5.4x business.
Team LeadershipSalesLeadershipCustomer ExperienceAnalytical SkillsLogistics Management+4

Bharti walmart

Store Operations Manager

Apr 2010Dec 2013 · 3 yrs 8 mos

  • Store Operations Manager
  • Bharti Wal-Mart Ltd
  • Handled Best Price Store Operations, Receiving and sales (Horeca, Reseller & ONI)
  • Handled 15 batches OJT for New management trainees in learning center
  • Department Manager Apparels
  • Worked as Department Manager Apparels in Easy day handling 9500 sq ft carpet area, With manpower of 18 staff.
  • Achieved 15 Cr revenue of Apparels department & Home Décor by maintaining replenishment & ordering.
  • On Job training for all staff joined for store operations under TTT Program.
SalesLeadershipCustomer ExperienceAnalytical SkillsLogistics ManagementSales Management+3

Planet m retail ltd

Assistant Store Manager

Apr 2008Mar 2010 · 1 yr 11 mos

  • Heading store size of 525 sq ft.
  • Managing store retail operations and Sales.
  • Maintaining store P&L.
SalesCustomer ExperienceAnalytical SkillsSales ManagementCustomer SatisfactionBusiness Development

Airtel

Floor Manager

Sep 2004Dec 2007 · 3 yrs 3 mos

  • Handling floor operations and Customer Services.
  • Maintaining Store P& L
  • Heading the Retention and Sales Call center.
SalesCustomer ExperienceSales ManagementCustomer SatisfactionBusiness Development

Education

Sikkim Manipal University - Distance Education

Master of Business Administration (M.B.A.) — Retail Management

Jan 2013Jan 2015

Indira Gandhi National Open University

Bachelor’s Degree — Computer Applications

Jan 2001Jan 2004

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