Gaurav Jha

Operations Associate

Bengaluru, Karnataka, India12 yrs 6 mos experience
Highly Stable

Key Highlights

  • Expert in IT Asset and Service Management.
  • Proven track record in optimizing asset lifecycle.
  • Strong leadership in cross-functional IT teams.
Stackforce AI infers this person is a seasoned IT Asset Management professional with expertise in IT Service Management.

Contact

Skills

Core Skills

It Service ManagementIt Asset ManagementAsset Management

Other Skills

Hardware Asset ManagementChange ManagementProblem ManagementAsset Lifecycle ManagementITIL ProcessFixed AssetsAsset TrackingPolicy DevelopmentStrategic Asset ManagementIT Financial ManagementIT ProcurementTeam ManagementIT OperationsEnterprise Asset ManagementFinance

Experience

12 yrs 6 mos
Total Experience
5 yrs 3 mos
Average Tenure
2 yrs 10 mos
Current Experience

Deloitte

ITAM & ITSM - Deputy Manager

Jun 2023Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

  • Spearheaded the development and execution of IT Service Management (ITSM) strategies aligned with organizational goals, ensuring optimal utilization of resources and technology to enhance service delivery and customer satisfaction.
  • Led a cross-functional team of IT professionals, fostering a collaborative environment focused on achieving service excellence. Provided guidance, mentorship, and training to team members, empowering them to deliver exceptional support and exceed performance targets.
  • Oversaw the asset lifecycle management with industry standard adherence
  • Helped client for migration from one tool to another tool (BMC Remedy to ServiceNow or others) with OCM plan & service transformation
  • Worked on ITSM process (Incident Management, Problem Management, Change Management & Major Incident Management) with multiple client
  • Implemented a real-time asset tracking system for visibility & maintenance
  • Integrated software & hardware asset management with ITIL practices for IT alignment
  • Trained client on software & hardware management processes for efficient practices
  • Implemented software asset management for improved license compliance
  • Managed contracts for cost optimization and adherence to terms
  • Incorporated software asset considerations into procurement for reduced violations
  • Overseen incident, problem and change management minimizing disruptions
  • Maintained SLAs with stakeholders, vendors ensuring focused service performance
  • Integrated ITAM practices ensuring accurate tracking & ITIL alignment
  • Developed and executed comprehensive strategies for software and hardware asset management, optimizing the utilization of resources while minimizing costs and compliance risks. Implemented effective procurement, tracking, and disposal procedures to ensure accurate inventory management and lifecycle planning.
IT Service ManagementHardware Asset ManagementIT Asset Management

Walmart

Asset Manager

Mar 2021Feb 2024 · 2 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

  • Managed entire lifecycle of corporate IT Software & hardware assets
  • Created and enforced IT Software & hardware asset management policies
  • Designed and managed secure IT hardware and software inventories
  • Coordinated dispatches for smooth asset delivery and SLA maintenance
  • Implemented IT Software & hardware standards based on business requirements
  • Managed IT vendor contracts and relationships end-to-end
  • Converted E-waste process into additional income source
  • Maximized Software License use by validating and implemented Process
  • Maximized IT hardware value through warranty and repair operations
  • Led interdepartmental team for IT asset and license management
  • Managed audit responses for IT security and confidentiality
  • Provided ITAM financial and governance reports for stakeholders
  • Collaborated with global teams to identify and prioritize needs
  • Created system for return and recycling of unwanted products
  • Maintained comprehensive IT asset database in ServiceNow.
Fixed AssetsAsset TrackingAsset Management

Genpact

Asset Management

Oct 2013May 2021 · 7 yrs 7 mos · Gurgaon, India · On-site

  • Supervised a systematic process for recording hardware and software asset, enhancing controls and forms
  • Engaged in Forecasting, Demand planning, and Logistics increasing company's efficiency
  • Managed and optimized a vast inventory using statistical forecasting techniques
  • Led a team managing multiple locations and assets, enhancing company's asset utility
  • Standardized Supplier Management processes, improving supplier relationships and payments
  • Created timely asset management reports for better business insight and understanding
  • Managed IT assets meticulously from acquisition to final disposition, elevating organization's control
  • Optimized cost and usage of IT hardware deployments, boosting financial efficiency
Asset Management

Education

arni university

Bachelor of Technology (B.Tech.)

Jan 2009Jan 2013

arni university

Bachelor’s Degree

Jan 2007Jan 2009

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