Jun 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

• Spearheaded the development and execution of IT Service Management (ITSM) strategies aligned with organizational goals, ensuring optimal utilization of resources and technology to enhance service delivery and customer satisfaction.
• Led a cross-functional team of IT professionals, fostering a collaborative environment focused on achieving service excellence. Provided guidance, mentorship, and training to team members, empowering them to deliver exceptional support and exceed performance targets.
• Oversaw the asset lifecycle management with industry standard adherence
• Helped client for migration from one tool to another tool (BMC Remedy to ServiceNow or others) with OCM plan & service transformation
• Worked on ITSM process (Incident Management, Problem Management, Change Management & Major Incident Management) with multiple client
• Implemented a real-time asset tracking system for visibility & maintenance
• Integrated software & hardware asset management with ITIL practices for IT alignment
• Trained client on software & hardware management processes for efficient practices
• Implemented software asset management for improved license compliance
• Managed contracts for cost optimization and adherence to terms
• Incorporated software asset considerations into procurement for reduced violations
• Overseen incident, problem and change management minimizing disruptions
• Maintained SLAs with stakeholders, vendors ensuring focused service performance
• Integrated ITAM practices ensuring accurate tracking & ITIL alignment
• Developed and executed comprehensive strategies for software and hardware asset management, optimizing the utilization of resources while minimizing costs and compliance risks. Implemented effective procurement, tracking, and disposal procedures to ensure accurate inventory management and lifecycle planning.