Dec 2021 – Sep 2022 · 9 mos · Chandigarh, India

Nov 2020 – Dec 2021 · 1 yr 1 mo

• Managing Rajasthan Cluster cities and end to end responsible for its Portfolio , revenue growth and Profitability.
• ▪ Maintaining the supply and demand ratio in the cities by maintaining the cost per order of the region.
• ▪ Designing Campaign and promotional activities as per the allocated budget.
• ▪ Responsible for maintaining high Market share and sourcing competition’s numbers and work accordingly to counter the same.
• ▪ Working extensively with the business analyst team and based on the data interpretation design strategies and work planning every month.
• ▪ 100% ad target achievement of entire zone also comes under my KPI
• ▪ Ensuring the high NPS ( net promoter score) across the cities and ensuring quality of merchant experience.
• ▪ Handling the two sales teams of Key accounts( Dominos, Pizza hut ,Subways) and city accounts and responsible for client escalations resolution , profitability and achieving the revenue targets as well.
• ▪ Understanding the process and product gaps and getting them fixed with product and central teams
• ▪ Driving central initiatives and projects across Rajasthan and ensuring desired output as per the timelines
• ▪ Process Development plan to ensure user experience.

Jan 2019 – Nov 2020 · 1 yr 10 mos

• Handling the Top Legendary and key brands in Jaipur
• Responsible for consistent order growth of the existing merchant base
• Engaging the key brand outlets in various order growth initiatives and offering best choice to the user base with huge discounts
• Building up the growth strategies for the merchants and accordingly helping him driving out high revenue
• Data analysis and contemplation on various growth parameters and consulting them to boom visibility
• Extensively working on G-sheets and various initiatives to maximize order base of city
• closely working with GM’s on the marketing and promotional activities for the city on the basis of festival , cuisine centric , local favorite brands etc
• Independently handling city level initiatives of Online Ordering Vertical of Zomato
• Mentoring new AM’s to plan their day and thoroughly training them with the Product and Sales pitches
• Handling Team and ensuring Team Targets are fulfilled
• Handling the Online ordering billing of 2 Cr per month
• Generating revenue for the company by acquiring the client base on Delivery ad’s
• Currently handling the portfolio of 5 lakh ad sales billing
• Launched Z-Kitchens Project in Rajasthan and ensure the 100% occupancy of each kitchen location
• Ensuring consistent Growth of merchants in kitchen by using extensive Growth levers
• Blocking supply of competition by on boarding merchants exclusively on Zomato and accountable for incremental business growth.

Jan 2018 – Jul 2019 · 1 yr 6 mos

Jul 2016 – Jan 2018 · 1 yr 6 mos · Noida Area, India

• Infra Scouting and Setting Up PC and Branch For Smooth Operations
• SOP's and arranging Learning sessions For Captains and OA's
• Preparation and execution of daily pick-up and delivery plans
• Managing Routes planning and load scheduling for pick-ups and deliveries.
• Liaising with Feeder vehicle vendors to ensure timely execution of pick-ups and deliveries
• Ensuring timely dispatches and loading of long-haul vehicles as per the SOPs
• Assure complete and accurate data entry in the systems
• Ensuring proper tracking of PODs and reconciliation of the same
• Ensuring adherence to warehouse SOPs for proper storage
• Prepare daily MIS for the performance of the shift

May 2015 – Jul 2016 · 1 yr 2 mos · Gurgaon, India

• Tracking and Monitoring the Order Processing For Clients , Managing Inbound and Outbond Operations of a Warehouse , Imparting Training to the about Warehouse Management System “ Godam” , Basic Know How of Market Places operations and orders Processing and account management For Sellers which includes of inventory Management , Quality Issues , Transfer of Stock to Fulfillment centers.

Nov 2014 – Apr 2015 · 5 mos · Jaipur

• Role in The Organisation was of Quality Analyst , checking the Quality Norms of Speech and maintaining Reports of the Sales , Imparting Training to the Tele Callers to Improve the Call quality and providing the product Knowledge to increase there sales ratio

May 2014 – Nov 2014 · 6 mos