Chirag Bhatnagar

CEO

Gurugram, Haryana, India12 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in optimizing supply chain operations.
Proven track record in e-commerce logistics.
Strong leadership in managing cross-functional teams.

Stackforce AI infers this person is a Supply Chain Management expert in the E-commerce sector.

Contact

Skills

Core Skills

Operations ManagementE-commerceLogistics ManagementOperational ExcellenceBusiness Process ImprovementProduct DevelopmentRetail Operations

Other Skills

Business PlanningAnalytical SkillsOrder ManagementRetailThird-Party Logistics (3PL)Manpower planningProfit & LossProject ManagementP&L ManagementService-Level Agreements (SLA)Key Account ManagementProcess ExcellenceNew Store OpeningsMicrosoft OfficeMicrosoft Excel

About

I am a supply chain management professional with experience in planning and developing the supply chain. I am working in the e-commerce domain with experience in operations, data analytics and product development, with an MBA with Operations as a specialization. Good at dealing with people and managing teams, with a knack for getting things done. A cricket enthusiast with a funny bone and love for experimenting with food!!!

Experience

12 yrs 4 mos

Total Experience

2 yrs 1 mo

Average Tenure

2 yrs 9 mos

Current Experience

Greyorange

Head - Operations Solutioning

Aug 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

Prozo

Senior Director of Operations

Apr 2022 – Nov 2023 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Hyperlocal Supply Chain
Heading the Hyperlocal Supply Chain vertical to set up the network and infrastructure to enable same day and next day delivery for D2C and B2C brands.
Setting up the entire network in NCR within 2 months to cover the city.
Also onboarding last mile service providers post negotiations and scrutiny.
Key Account Management - Operations
Heading the Central Key Accounts Management team to cater to the day to day operations for over 90 brands Pan India for warehousing, D2C, PTL and FTL freights
Conducting recurring timely review for the brands to understand process improvements and explore new business opportunities with them.
Process Excellence - Operations
Heading the Process Excellence team to Optimize cost and performance across the different verticals.
Planning of space, manpower and operations to adhere to the SLAs of <0.5% breach in operations.
Ran the manpower optimisation drive across multiple verticals to bring about a reduction of 20% in the manpower cosT

Business PlanningAnalytical SkillsOrder ManagementOperations ManagementRetailThird-Party Logistics (3PL)+9

Blinkit

Associate Director Business Operations

Mar 2021 – Apr 2022 · 1 yr 1 mo · Gurugram, Haryana, India

Order ManagementOperational ExcellenceBusiness Process ImprovementProfit & LossNew Store OpeningsLogistics Management+4

Grofers

4 roles

Associate Director Central Operations

Promoted

Jan 2019 – Feb 2021 · 2 yrs 1 mo

Order ManagementOperational ExcellenceBusiness Process ImprovementProfit & LossLogistics ManagementProject Management+2

Product Manager

Jan 2018 – Dec 2018 · 11 mos

Managing and driving the product development for the retail supply chain.
Analyzing and measuring the drivers for the supply chain efficiency and using them to drive new
product development.
Coordinating with various business stakeholders for smooth communication and roll out of the
products.
Developing and monitoring metrics for understanding the operational health of the facilities.

Business Process ImprovementProject ManagementProduct DevelopmentOperations Management

Senior Manager - Retail and Operations Development

Oct 2016 – Dec 2017 · 1 yr 2 mos

Heading the planning and implementation of standard practices and processes for all the facilities pan India.
Developing and monitoring metrics for understanding the operational health of the facilities pan India.
Coordinating with the Product team for developing new tech products for operations and planning for their pilots and successful implementation.
Monitoring and measuring the impact and success of the tech products.

Order ManagementOperational ExcellenceBusiness Process ImprovementLogistics ManagementProject ManagementOperations Management

Area Manager- Retail Operations

Jun 2015 – Sep 2016 · 1 yr 3 mos

Handling the expansion and setting up Retail Operations in Mumbai for Grofers.
Overseeing the Retail Operations setup in Gujarat.
Planning, setup and management of warehouse for Mumbai.
Ensuring process efficiency and efficient manpower and resource planning.

Business Process ImprovementProject ManagementOperations ManagementRetail Operations

Iqr analytics pvt. ltd.

Sr. Analyst

May 2014 – May 2015 · 1 yr · Ahmedabad Area, India

Worked on Credit Card campaign analytics for clients(US Bank).
Worked on the SEO optimization for the company website.
Working for market research and planning the operations and back end structure of a new project being undertaken by the company.

Tlp edusys pvt. ltd.

Head, Content Developement

Sep 2011 – Jun 2012 · 9 mos · Ahmedabad Area, India

Supervision of the content development process for the company's educational website..
Creation of content relevant to the students and testing and uploading the content on the company website.