Lalita Tripathi

Operations Associate

Gurugram, Haryana, India12 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in client management and retention strategies.
Proven track record in achieving sales targets.
Strong background in logistics and account management.

Stackforce AI infers this person is a Logistics and Account Management expert with a focus on client retention strategies.

Contact

Skills

Core Skills

Logistics ManagementAccount ManagementBusiness DevelopmentManagement

Other Skills

FinanceRelationship BuildingNew Business DevelopmentCustomer data analysisClient engagementSales negotiationCampaign executionCollaborationCustomer service

Experience

12 yrs 5 mos

Total Experience

3 yrs 1 mo

Average Tenure

8 yrs 2 mos

Current Experience

Delhivery

2 roles

Assistant Manager

Promoted

Apr 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India

Managing major potential clients and serving as the main point of contact for their escalated issues, ensuring swift and effective resolution to maintain client satisfaction.
Regularly engaging with clients to understand their evolving needs and challenges, tailoring our services to meet those requirements.
Analyze customer data to identify at-risk accounts and develop targeted strategies to retain them by providing them lucrative offers on existing commercial.
Collaborate with the Customer Service and Operation teams to create and execute campaigns aimed at improving customer retention.
Meet and exceed sales targets through effective relationship building and negotiation

FinanceLogistics ManagementAccount ManagementRelationship BuildingNew Business DevelopmentBusiness Development+1

Senior Associate

Mar 2018 – Apr 2024 · 6 yrs 1 mo · Gurugram, Haryana, India

Logistics ManagementAccount Management

Uber

Senior Consultant

Sep 2016 – Sep 2017 · 1 yr · Gurugram, Haryana, India

Ola (ani technologies pvt. ltd)

Operation Consultant

Dec 2015 – Aug 2016 · 8 mos · Gurgaon, India

Deal with driver/vehicle owner’s queries related to bank payment and documents.
Creation of the accounts for new Driver and attach them on OLA platform.
Tracking the activity of vehicle running on OLA platform.
Tracking activities, rating & trips of OLA Drivers.
Give training to drivers for how to use app and to achieve your target.
Motivating drivers by explaining about their incentive schemes.
Retraining the suspended partners and getting them back to reengage with platform

Brijasha constructions

Sr. Sales Marketing Executive

Apr 2013 – Nov 2015 · 2 yrs 7 mos · New Delhi, Delhi, India

Build and maintain strong relationships with clients, architects, and property investors.
Promote ongoing and upcoming construction projects through various channels, such as social
media, websites, and exhibitions.
Conduct market research to identify new trends, competition, and opportunities for growth.
Achieve monthly/quarterly sales targets and maximize revenue from property sales.