Abhinai Agrahari — Operations Associate
Mobile Premier League (MPL) benefits from over five years of expertise in quality assurance, vendor governance, and operational excellence. As Associate Manager, contributions include optimizing gaming operations, fostering vendor relationships, and enhancing process efficiency with a focus on delivering exceptional customer experiences. Previous roles as Quality Analyst at Paytm Payments Bank and Meesho provided a strong foundation in compliance, SLA/KPI management, and continuous improvement initiatives. A collaborative approach ensures alignment with organizational goals while maintaining high-quality standards in fast-paced environments.
Stackforce AI infers this person is a Customer Experience Manager with a strong background in Quality Assurance and Operations Management.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs 1 mo
Skills
- Customer Service Management
- Operations Management
- Compliance Management
- Quality Assurance
Career Highlights
- Over five years of expertise in quality assurance.
- Proven track record in optimizing gaming operations.
- Strong foundation in compliance and SLA/KPI management.
Work Experience
Mobile Premier League (MPL)
Associate Manager (2 yrs 8 mos)
Paytm Payments Bank
Quality Analyst (1 yr 3 mos)
Meesho
Quality Analyst (1 yr 11 mos)
Concentrix BPO Private Ltd
Quality Analyst (1 yr 10 mos)
Karvy Digikonnect
Quality Auditor (2 yrs 5 mos)
Education
M.com at V.B.S Purvanchal University
m.com at Veer Bahadur Singh Purvanchal University, Jaunpur
at V.B.S Purvanchal University