Abhinai Agrahari

Operations Associate

Bengaluru, Karnataka, India10 yrs 1 mo experience
AI Enabled

Key Highlights

  • Over five years of expertise in quality assurance.
  • Proven track record in optimizing gaming operations.
  • Strong foundation in compliance and SLA/KPI management.
Stackforce AI infers this person is a Customer Experience Manager with a strong background in Quality Assurance and Operations Management.

Contact

Skills

Core Skills

Customer Service ManagementOperations ManagementCompliance ManagementQuality Assurance

Other Skills

Contact CentersCustomer Relationship Management (CRM)Data AnalysisVendor ManagementCustomer ExperienceTeamworkAnalytical SkillsProcess ImprovementTeam ManagementManagement Information Systems (MIS)Business Process Outsourcing (BPO)Microsoft ExcelArtificial Intelligence (AI)AI Literacy

About

Mobile Premier League (MPL) benefits from over five years of expertise in quality assurance, vendor governance, and operational excellence. As Associate Manager, contributions include optimizing gaming operations, fostering vendor relationships, and enhancing process efficiency with a focus on delivering exceptional customer experiences. Previous roles as Quality Analyst at Paytm Payments Bank and Meesho provided a strong foundation in compliance, SLA/KPI management, and continuous improvement initiatives. A collaborative approach ensures alignment with organizational goals while maintaining high-quality standards in fast-paced environments.

Experience

10 yrs 1 mo
Total Experience
2 yrs
Average Tenure
--
Current Experience

Mobile premier league (mpl)

Associate Manager

Feb 2023Oct 2025 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

Customer Service ManagementContact CentersOperations Management

Paytm payments bank

Quality Analyst

Nov 2021Feb 2023 · 1 yr 3 mos · Noida, Uttar Pradesh, India

Customer Service ManagementContact CentersCompliance Management

Meesho

Quality Analyst

Dec 2019Nov 2021 · 1 yr 11 mos · Banglore

Customer Service ManagementContact CentersQuality Assurance

Concentrix bpo private ltd

Quality Analyst

Feb 2018Dec 2019 · 1 yr 10 mos · Vadodara Area, India

Operations ManagementCustomer Relationship Management (CRM)Quality Assurance

Karvy digikonnect

Quality Auditor

Aug 2015Jan 2018 · 2 yrs 5 mos · Noida, Uttar Pradesh, India

Operations ManagementCustomer Relationship Management (CRM)Quality Assurance

Education

V.B.S Purvanchal University

M.com

Jan 2009Jan 2011

Veer Bahadur Singh Purvanchal University, Jaunpur

m.com

Jan 2009Jan 2011

V.B.S Purvanchal University

Jan 2008Jan 2011

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