Aashray Khanna

Consultant

West Delhi, Delhi, India10 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in optimizing operational processes for efficiency.
Strong background in training and development.
Proven track record in partnership building and fundraising.

Stackforce AI infers this person is a skilled consultant in Operations and CRM within the Transportation and Startup sectors.

Contact

Skills

Core Skills

ManagementCrmOperationsTrainingBusiness DevelopmentPartnership BuildingLeadership

Other Skills

Customer Relationship Management (CRM)Public SpeakingFacilitationTraining DeliveryData AnalysisQuality ManagementMarketingFundraisingInternational Internship CoordinationProgrammingTeam ManagementProject PlanningMediaMedia ProductionResearch

About

Experienced Consultant with a demonstrated history of working in the human resources industry. Skilled in Customer Relationship Management (CRM), Public Speaking, Facilitation, Training Delivery, and Management. Strong Operations person with a focus on achieving results.

Experience

10 yrs 6 mos

Total Experience

2 yrs 8 mos

Average Tenure

8 yrs 2 mos

Current Experience

Ideakinesis

Consultant

Feb 2018 – Present · 8 yrs 2 mos · New Delhi Area, India

Customer Relationship Management (CRM)Public SpeakingFacilitationTraining DeliveryManagementCRM

Uber

Operations Consultant

Jun 2016 – Dec 2016 · 6 mos · Chandigarh Area, India

As an Operations Consultant, I was responsible for the Day-to-Day happenings at the Partner Support Center
Below are the details of my job role:
▫ Acquired efficiency on various Uber tools to provide support to partners regarding payment, quality management and fraud awareness
▫ Provided training presentation on quality and other intricacies of app to newly attached drivers and partners with Uber being the first point of contact
▫ Operationally improved the waiting time through optimising the effectiveness of the support team, distributing the walk-ins in various time slots during the day
▫ Increased the efficiency of the onboarding process by allocating half the sign up process during the time taken for training purposes
▫ Standardised operating procedure for support, training and on boarding process and benchmarked the process with earlier metrics
▫ Analysed data to draw meaningful conclusions regarding fraud and payments on the driver side

OperationsTrainingData AnalysisQuality Management

Aiesec

2 roles

External Relations Manager

Promoted

Aug 2015 – Dec 2015 · 4 mos · Chandigarh Area, India

As External Relations Manager, I built partnerships and raised fund for the organisation.

Partnership BuildingFundraising

Team Member - oGIP

Mar 2014 – Jul 2015 · 1 yr 4 mos · Chandigarh Area, India

As a member of a non-profit organisation, I worked towards sending students and recent graduates towards international internships while trying out leadership opportunities.

LeadershipInternational Internship Coordination

Tripda

2 roles

City Coordinator

Aug 2015 – Feb 2016 · 6 mos · Chandigarh Area, India

As a City Coordinator, I was the single touchpoint and manager for the Campus Ambassador programme for Tripda India in Chandigarh. I was involved in majorly operations and CRM in expanding a global new age start-up into a new territory. I also undertook all offline marketing activities and co-built a start-up expansion office.

OperationsCustomer Relationship Management (CRM)MarketingCRM

City Launcher

May 2015 – Jul 2015 · 2 mos · Chandigarh Area, India

As a City Launcher, I was involved into majorly business development and looking partnership opportunities in expanding a global new age start-up into a new territory along with offline marketing and building leadership opportunities.

Business DevelopmentMarketing