Naresh S

Operations Associate

Chennai, Tamil Nadu, India10 yrs 11 mos experience

Highly Stable

Key Highlights

Over 10 years of banking operations experience.
Led projects improving compliance and reducing TAT by 20%.
Recognized for operational excellence and customer satisfaction.

Stackforce AI infers this person is a seasoned Business Analyst in the Fintech sector with a strong focus on banking operations.

Contact

Skills

Core Skills

Customer ServiceCore BankingBusiness AnalysisDocumentationRequirements Gathering

Other Skills

HNICommunicationReliabilityStrategic ThinkingTimelinesCross SellingInsuranceNegotiationSMESales Operations

About

Business Analyst | Banking & Financial Services | Process Optimization | Risk & Compliance | Stakeholder Engagement I am a results-driven professional with 10+ years of experience in banking operations, risk management, sales enablement, and customer relationship management, now focused on driving business analysis and process transformation in the banking/fintech domain. Throughout my career at ICICI Bank, I have: ✔ Led branch transformation & automation projects that improved compliance and reduced TAT by 20% ✔ Conducted requirement gathering & process mapping to streamline customer journeys ✔ Delivered consultative financial solutions that enhanced client engagement and increased revenue ✔ Achieved consistent recognition for operational excellence, compliance, and customer satisfaction 🔑 Core Expertise: Business Analysis & Requirement Gathering Process Mapping & Gap Analysis Risk & Compliance Management Stakeholder Engagement & Relationship Building Data Reporting & Dashboarding (Excel) Banking Systems: FINACLE, CRM, Omniflow, MS Office I bring a unique blend of domain knowledge + analytical problem-solving + people management, making me well-positioned to bridge business requirements with operational and technical solutions. 📌 Open to opportunities in Business Analysis, Risk Management, and Process Improvement roles in Banking/Financial Services/Fintech.

Experience

10 yrs 11 mos

Total Experience

10 yrs 11 mos

Average Tenure

10 yrs 11 mos

Current Experience

Icici bank

5 roles

Branch Manager

Sep 2024 – Present · 1 yr 8 mos

Branch Operations Manager

Sep 2022 – Sep 2024 · 2 yrs

Handling operation in a branch where all products of banking take place.

Customer ServiceHNICore BankingCommunication

Branch Manager

Apr 2019 – Sep 2022 · 3 yrs 5 mos

I have started the career as privilege banker with ICICI in 2015 and in four years moved as Branch Manager. Won many accolades for third party products and delivered a year as branch operations manager. It was great in learning and going high with ICICI. Now wish to work with a foreign bank where cultures across border will be a thirst to self potential.

ReliabilityBusiness AnalysisHNICore BankingStrategic ThinkingCommunication+1

Deputy Branch Manager

Promoted

Mar 2018 – Mar 2019 · 1 yr

Handled branch operations in branch banking which includes asset also. Handled various issues in audit and compliance as branch operations manager.

DocumentationCustomer ServiceHNICore BankingStrategic ThinkingRequirements Gathering

Relationship Manager

May 2015 – Mar 2018 · 2 yrs 10 mos

Servicing and taking business from privilege clients of the bank. It was challenging in doing so. Won many accolades in sourcing third party products like insurance and mutual funds. Handled portfolio of my clients in their financial management.

HNICustomer Service