Sep 2016 – Jun 2018 · 1 yr 9 mos · Mumbai Metropolitan Region

• Ensure best-selling strategies to increase revenue growth and profitability.
• Acquiring new customers for development of business and ascertaining reduction in churn of top customers.
• Responsible for improving customer experience.
• Market analysis and segmentation for products covered under company’s portfolio.
• Working closely with team for Sales and Service enhancement; ensuring Sale and Service delivery meets high standards of support excellence.
• Assessing monthly review & presentation on Sales and Service performance, conducting root cause analysis and improving the Sales and Service levels.
• Addressing all client & customer queries and resolving concerns and issues if any.

Nov 2014 – Sep 2016 · 1 yr 10 mos · Mumbai Area, India

• Driving sales of steel products across Central & Western India.
• Proactively identifying changes in market demand and modifying strategies for expansion of market share & achievement of revenue targets.
• Administering techno-commercial operations involving generation & analysis of enquiry, offer submission, technical & commercial negotiation, erection & post order monitoring of the order
• Building excellent rapport and relationships with customers; maintaining contact across the customer base to build long-term customer relationships for generating repeat orders

Jun 2012 – Nov 2014 · 2 yrs 5 mos · Bangalore

• Responsible for Infrastructure management of facilities provided to the tenants within the premises and integration of people, place, process and technology in a building. Responsible for managing technical equipments of the premises and monitoring Preventive Maintenance activities through 6 key vendors and a team of 15 Technicians to improve performance.
• Ensured 10% reduction in customer complaints & addressed technical issues of tenants, leading to 15% increase in customer footfall and enhanced mall profitability
• Effected 15% saving on annual operating cost through timely renewal and effective price negotiation for O&M and AMC contracts
• Reduced unplanned shutdown by 50% by ensuring that Preventive Maintenance activities are followed and carried out effectively and on time by O&M and AMC vendors
• Increased efficiency of equipments by 90% by identifying and developing critical spares for emergency repair
• Built relationship with vendors by handling complete vendor management activities providing maximum support
• Optimized maintenance program by improving equipment performance through constant monitoring and failure prevention

Oct 2006 – Oct 2011 · 5 yrs

• Responsible for achieving sales revenue, market share and collection targets for assigned customers.
• Implement business development strategies, identify/explore new markets and tap profitable business opportunities along with competitor activity mapping to enhance profitability.
• Drive after sales customer service management; ensure prompt response/service of issues and achieve customer satisfaction.
• Strengthened rapport with internal departments leading to identification and resolution of complex issues faced by customer.
• Participate in National and Regional Sales meeting along with trade shows as required.
• Represent customer and speak on their behalf when necessary.
• Acting as a key communication point between customer and our own R&D & Production departments to resolve problem and develop product as per customer needs.

Oct 2005 – Oct 2006 · 1 yr

• Responsible for achieving sales revenue targets on an All India basis for logistic services.
• Key account Manager for managing business from Reliance Industries Ltd. And Hindustan Lever Limited accounts.
• Drive business development with large corporates; build relationship with existing customers and follow up on payment collection
• Drive new market identification & development; analyse markets & exploit opportunities for enhancing market share by interacting with Regional Managers & Branch Heads
• Analyse industry trend and competitive landscape, oversee opportunity identification and report evaluation and recommendations to the Management

Jun 2001 – Oct 2005 · 4 yrs 4 mos

• Leading a team of 2 sales professionals and accountable for marketing steel to OEM customers in the western region.
• Liaise and interact with industrial clients to identify marketing needs, consumer behaviour and forecast business patterns.
• Implement business development strategies, identify/explore new markets and tap profitable business opportunities along with competitor activity mapping to enhance profitability.
• Coordinate with the manufacturing unit to ensure timely execution of orders.
• Key Achievements:
• Instrumental in increasing sales to Key customers.
• Applied Customer Relationship Management (CRM) technique resulting in ensuring maximum customer satisfaction and retention of old customers.
• Successfully tapped competitor's customers and gained market dominance.