Jan 2022 – Jan 2024 · 2 yrs

• Responsible for a portfolio of services, distributed systems, applied ML solutions and infrastructure that power core Discovery experience for Netflix users globally across Mobile, TV & Web clients.
• Spearheaded the development of AI-powered products to enhance member engagement and drive business growth across Discovery product canvases like Home, Search, Mobile Feed, Category browse.
• Modernized Netflix's personalization tech stack to enable next-gen product experiences and increase developer velocity.
• Prioritized operational excellence and cross-functional collaboration to scale productivity across the organization.

Jan 2021 – Present · 5 yrs 4 mos · India

Jan 2019 – Jan 2021 · 2 yrs

• ThoughtSpot is an AI-powered enterprise Search Analytics company & a leader in Gartner Magic Quadrant (BI). ThoughtSpot is backed by Lightspeed Venture Partners, Sapphire Ventures, Khosla Ventures, General Catalyst, Snowflake Ventures and other top-tier investors.
• I lead the org responsible for ThoughtSpot’s product & developer experiences and User Growth initiatives. Key areas include - Search, AI , Data Visualization, Analytics , Product Led Growth, Embedded Analytics, SDKs & APIs, App Infrastructure
• Business Growth: Enabled top-line KPI growth (Revenue, Users) via continued innovations in the core Search & Analytics product.
• Growth: New Product Lines: Built a brand new Embedded AI Analytics product line, and launched it successfully to a new customer segment (developers & SaaS companies). This product line has been highly successful, is a $MM business, continuing to grow 100% YOY and is now a significant part of ThoughtSpot’s ARR.
• Growth: PLG - Bootstrapped Product Led Growth initiatives for SaaS product line, built new capabilities for self-serve Onboarding & Retention, driving strong YOY growth. Launched an updated Mobile app that improves discovery of data insights & collaboration
• Modernized the ThoughtSpot Application architecture and migrated to React & GraphQL from Angular JS. Partnered with engineering leaders to evolve ThoughtSpot into a distributed, scalable, and performant Cloud native SaaS product.
• Innovation Velocity: Scaled product development velocity & modernized the app developer experience, CI/CD stack that led to huge decrease (5x) in latency & 2x inc in Reliability.
• Org Scale: Partnered with other leaders to build a successful global product engineering team with presence across US, Europe and India.

Jan 2017 – Jan 2019 · 2 yrs · San Francisco, California

• Thumbtack is a leading local professional marketplace backed by top VCs (Sequoia, CapitalG etc). Led engineering for the Customer products, Professional products along with User Growth initiatives.
• Successfully transformed Thumbtack into a vibrant Marketplace. Enhanced the Customer Experience to include rich Search, Browse capabilities.
• Overhauled the Professional product & launched “Instant Match” that provided Pros with rich capabilities - Rich Profiles, Service Catalog, Pricing, Targeting & Matching capabilities.
• Launched a new monetization model and migrated the Payments backend
• Led product efforts to build & scale user acquisition across multiple channels - Organic Referrals & Incentives, Search & SEO , Paid channels (SEM, Facebook), 3’rd party Partnerships.

Jan 2015 – Jan 2017 · 2 yrs

• Engineering lead for a suite of Advertiser facing Products that enabled Advertisers to understand their business performance, predictably spend their budgets & achieve business outcomes on FB. Built ML based predictive platforms that powered key advertiser experiences & workflows.

Jan 2012 – Jan 2015 · 3 yrs · San Francisco Bay Area

• Search
• Responsible for eBay’s global Search experiences across mobile & desktop.
• Successfully developed multiple innovative & patented Search products that significantly improved relevancy, conversion & user engagement and scaled well across all markets.
• Successfully led a large effort to revamp the entire Search frontend architecture to a scalable, modern, multi screen, Node.js architecture that enabled launching engaging user experiences.
• Built a highly engaging, multi screen Category browse experience for over 15k eBay Categories in record time. Developed tailored user experiences for a variety of vertical domains – Collectibles, Toys, Bullion, Sporting Goods, Tickets.
• Led product innovations that enabled double digit growth for existing businesses and bootstrapped high potential business opportunities.
• User Growth
• Responsible for user acquisition & growth, across a variety of channels: Natural Search (SEO), Social (Facebook, Pinterest, Twitter) and other Marketing channels (Email, IM, RM).
• Launched multiple products & experiences that grew eBay’s social traffic by > 2x.
• Built an Entity graph providing semantic and structural relationships and metadata across millions of products, brands & product types. This powers eBay’s Browse & SEO products.
• Developed an end-2-end content platform to power a variety of User-Generated content : product reviews, expert articles and shopping guides.
• Established a strong team of data scientists and launched socially engaging products like Trending on eBay, Twitter Commerce hashtags etc
• Product Ads & Promotions
• Led launch of a brand new Ads product at eBay. Defined the product strategy, technical architecture and led the cross company execution of this big initiative.
• Defined & developed a Promotions platform that enabled promoting high value deals & relevant sellers on key user paths

Jan 2010 – Jan 2012 · 2 yrs · Redmond, WA

• Managed multiple areas for Microsoft’s Commerce Platform processing billions in transactions, millions of subscriptions and serving 60M+ users. Drove Commerce & Payments strategy for multiple Microsoft’s online products
• Lead for Subscriptions & Payments, including Operations & partnerships payment processors & card networks.
• Rich experience with Virtual currencies, Prepaid cards & Tokens, Loyalty & Rewards programs, Payment Industry & Card association, Financial Reports.

Jan 2003 – Jan 2010 · 7 yrs · Redmond, WA

• Commerce Platform :
• Worked on a large scale, distributed financial system providing billing and provisioning capabilities for Windows Live, MSN Internet Access, XBox Live
• Delivered Subscription Capabilities, Financial Reporting, Partner Settlements, Data Warehousing, and Business Intelligence modules of the billing platform
• Successfully managed & coordinated off-site vendor based projects
• Consumer Entertainment Products - Xbox, Zune, Windows Phone
• Software & services that powered entertainment (video, music, games, apps) experiences to over 40 million users on a variety of consumer products & devices - Windows PCs, XBOX, Zune, TVs, Windows Phone.
• Built the Microsoft App Store, Windows Phone App Store, Zune Music & Video Marketplace - Commerce, Content fulfillment, Account management, device management etc
• Enhanced the data center operability infrastructure to enable high availability for millions of users on the XBOX Live & Zune platform.

May 2001 – Sep 2001 · 4 mos

• Collaborated with researchers & engineers to analyze, design & develop a robust decentralized Active Queue Management scheme to regulate router congestion and improve system utilization
• Authored research papers including IEEE Conference papers & posters.