Dec 2023 – Nov 2024 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• As a member of the Peepul Tree executive leadership team, I have held various business and functional leadership roles.
• Heading end-to-end operations (Order Fulfilment, Warehouse, Inventory Management, Procurment, Cataloging & Customer Support across PAN India.
• Building and establishing the Procure to Pay process with over 450 artisans across PAN India.
• Establishing a complete 3PL setup, warehouses, and integrations with multiple marketplace channels including Myntra, Amazon (USA/India), Ajio, and Etsy.
• Developed the international logistics process and transitioning to a fully integrated FBA model.
• Enhanced delivery performance turnaround time (TAT) from 7 days to 3.3 days across PAN India.
• Automated procurement and inventory management processes, resulting in zero order cancellations.
• Developed an end-to-end warehouse automation process, covering the entire order-to-delivery cycle.
• Enhanced warehouse efficiency, achieving a 98.2% dispatch within 24 hours.
• Experienced with Shopify, Unicommerce, Gupshup, Shiprocket, Freshdesk, Trello, Interakt & Zoho.

Dec 2021 – Dec 2023 · 2 yrs · Bengaluru, Karnataka, India · On-site

• Managed end-to-end operations for Rekkoz, MRM and 2407 Crush.
• Led Order Fulfillment, Warehouse Operations, Inventory Management, Customer Support, and Cataloging functions.
• Effectively managed Pan India B2B warehouse and logistics operations, orchestrating remarkable business growth from 0 to 9 Cr
• Developing strategy across supply chain functions, from production planning to last-mile operations.
• Contributed to the implementation of logistics and warehouse automation.
• Developed and implemented performance initiatives aimed at improving customer experience, speed, reliability, compliance, and cost-efficiency.
• Provided complete visibility on Operational Metrics & implemented Dashboards
• Managed end-to-end marketplace operations and capacity planning across multiple channels.

Apr 2021 – Dec 2021 · 8 mos · Bengaluru, Karnataka, India · On-site

Apr 2019 – Apr 2021 · 2 yrs · Bangalore Urban district, India · On-site

• At Meesho, I lead cross-functional initiatives across Category Operations, First Mile Procurement, Inventory Management, Cataloging and Supplier Management, ensuring the smooth execution of critical business strategies.
• I lead integrated projects such as Late Dispatch, Cancellations, Returns, Price Drop 2.0, Next Day Dispatch, and the Supplier Leave Portal, with a focus on enhancing customer experience (CX), NPS, and operational efficiency.
• Collaborating with Business, Tech, and Supplier Support teams to manage deadlines, budgets, and risks, while maximizing ROI and addressing high-impact challenges to meet business objectives.
• Leading fulfillment and experience operations, along with inventory management, procurement and cataloging.
• I* nventory planning during sales to minimize order cancellations.
• Identifying customer-impacting issues, developing and implementing solutions and process improvements to enhance customer satisfaction.
• Providing an outstanding user experience on the platform, driving accelerated order growth.
• Driving excellence in process and operations and setting the right metrics for the team.
• Conducting weekly meetings with logistics partners to address current issues and discuss growth * opportunities.

Jan 2018 – Apr 2019 · 1 yr 3 mos · Bangalore Urban district, India

• Led order fulfillment (First Mile & Last Mile) for up to 10K daily orders.
• Achieved budget targets through effective planning and resource management.
• Monitored logistics partner metrics and conducted 1:1 meetings to drive improvements.
• Accountable for meeting daily inbound SLAs and sales targets.
• Managed inbound customer queries and led a team of 35+ members.
• Prepared MBR presentations and MIS reports for clients.
• Contributed to new process/product development and conducted training sessions.

May 2017 – Dec 2017 · 7 mos · Bangalore Urban district, India