Oct 2021 – Sep 2022 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Handled customer complaints via social media platforms, including Facebook, Instagram, Snapchat, and Twitter
• Engaged with customers through chat, calls, emails, and social platforms to provide best possible resolution.
• Ensured strong follow-up on assigned cases and maintained written communication in line with customer procedures.
• Demonstrated ability to handle high-pressure situations and work effectively in team.
• Facilitated smooth communication between customers and sellers, addressing reported issues and their escalations.
• Excelled in both written and verbal communication to ensure clear and effective resolution of customer issues.
• Developed reputation for providing thorough and timely solutions to customer problems.
• Have manage around more than 100 customers through calls per day.
• Interviewed, recruited, and trained new onboarding candidates

Mar 2021 – Sep 2021 · 6 mos · Bengaluru, Karnataka, India · On-site

• Worked collaboratively in both onboarding and collection teams.
• Managed customer ensuring effective communication and resolution of queries.
• Handled customer-reported issues and managed escalations, providing timely and efficient solutions.
• Demonstrated excellent written and verbal communication skills, ensuring clarity, and understanding in all interactions.
• Successfully operated in high-pressure environments, maintaining composure and productivity
• Contributed to team efforts with strong teamwork and collaboration skills, fostering cooperative work environment.
• Organized and detail-oriented with strong work ethic.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked well in team setting, providing support and guidance.
• Maintained professionalism while handling sensitive information by always adhering to strict confidentiality protocols.
• Contributed to organizational growth by identifying and implementing process improvements in various administrative capacities.
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
• Provided personalized support to customers by understanding their unique needs and preferences.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Mentored junior team members to enhance their skills and improve overall team performance

Sep 2019 – Jan 2021 · 1 yr 4 mos · Bengaluru South, Karnataka, India · On-site

• Worked in both inbound and outbound voice processes, providing comprehensive support to customers and sellers.
• Managed critical issues such as Proof of Delivery (POD), refund requests, order delays, and damaged or defective products received by customers.
• Assisted with return and refund requests and resolved logistics delays involving 3rd party and Ekart logistics.
• Handled customer and seller escalations efficiently, ensuring satisfactory resolutions.
• Demonstrated strong teamwork and ability to handle high-pressure situations effectively.
• Utilized excellent written and verbal communication skills to provide clear, concise, and professional resolutions to reported issues.
• Proven ability to analyze problems, identify root causes, and implement effective solutions.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked well in team setting, providing support and guidance.
• Organized and detail-oriented with strong work ethic

Aug 2011 – May 2018 · 6 yrs 9 mos · Bengaluru South, Karnataka, India · On-site

• Managed ground duties and handled IT section, demonstrating strong organizational and technical skills.
• Created presentations, flex boards, and official documentation for department, ensuring clear and effective communication.
• Addressed minor technical issues related to system and efficiently managed major problems by coordinating with respective workshop for troubleshooting.
• Led team of 3 to 4 members in IT section, fostering teamwork and maintaining high performance standards
• Maintained high levels of physical and mental resilience through daily training, including Physical Proficiency Tests (PPT) and Battle Physical Efficiency Tests (BPET)
• Excelled in running, firing, and combat skills, showcasing exceptional physical fitness and tactical proficiency.
• Demonstrated strong leadership abilities, guiding and mentoring team members to achieve departmental goals.
• Worked collaboratively in high-pressure environments, maintaining composure and effectiveness.
• Developed strong problem-solving skills, capable of handling unforeseen challenges efficiently.
• Adapted quickly to changing situations, ensuring mission success under varying conditions.
• Exhibited unwavering discipline and dedication to duties, maintaining high standards of performance and reliability.
• Implemented process improvements that streamlined workflows, reducing redundancies, and increasing operational efficiency.