Nupur Sabharwal

Operations Associate

Delhi, India2 yrs 9 mos experience

Key Highlights

Expert in Account Management and Business Operations.
Proven track record in improving internal processes.
Strong analytical skills with extensive data analysis experience.

Stackforce AI infers this person is a Fintech professional with strong operational and account management expertise.

Contact

Skills

Core Skills

Account ManagementBusiness Operations

Other Skills

Data AnalysisClient Relationship ManagementVendor ManagementMicrosoft OfficeTeam ManagementCSQLC++Business DevelopmentManagementMicrosoft PowerPointClient RetentionCommunication SkillsData AnalystBusiness Process Improvement

About

An exceedingly stimulated, Account Management with distinctive proficiency of multi-tasking and operational skills; pursuing for challenging position, to utilize my capacities to the fullest for your organization’s progress and achieving goals. Experienced Operational Specialist with a demonstrated history of working in the internet industry. Strong operations professional with a Master of Business Administration (M.B.A.) focused in Marketing from NIMS University, Jaipur.

Experience

2 yrs 9 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Paytm

Account Management - Operations

Apr 2015 – Jun 2017 · 2 yrs 2 mos · Noida Area, India

Performed integration of gateway services.
Handled post live issues after integration of gateway services moved to Production environment.
Performed extensive data analysis.
Initiated various internal processes for the addition of money in Merchant’s account.
Improved internal business processes that helped to reduce TAT for merchant queries by 50%.
Improved internal processes for mapping different user actions transacting through wallet & payment gateway to provide better consumer insights and assist Account Management team to use them efficiently.
Liaison with different internal team on different ideas to improve User Experience and provided inputs to Product roadmap.
Prepared different documents of internal processes to bring consistency and efficiency across the organization.
Coordinated with different banks to find the root cause of the issues.

Data AnalysisBusiness OperationsClient Relationship ManagementVendor ManagementAccount Management

Niit limited

Executive in operations

Aug 2014 – Mar 2015 · 7 mos · New Delhi Area, India

Coordinated, handled and provided login ID support to IFBI end users in order to have uninterrupted services pan India.
Handled various certification courses available at NIIT - IFBI across multiple locations (pan India).
Managed data collation & MIS of entire India w.r.t. placement for NIIT-IFBI for Sr. stakeholders.
Coordinated alumni activity across India.