Sep 2024 – Nov 2025 · 1 yr 2 mos · Remote

• Develop documentation: I own content for platform, Enterprise, and security domains.
• Work in a docs-as-code workflow: I publish, maintain, and review documentation using docs-as-code, Git, GitHub, and VSCode.
• Gather feedback and drive improvements: I triage docs feedback channels including: Surveys, internal channels, AI chatbot conversations, support tickets and metrics, and external social media platforms. I use this feedback to drive continuous documentation improvements.
• Own and drive projects: I am driving improvements to our API references and Docker Hardened Images guides.
• AI optimization: I implemented our Docs site's llms.txt feature, as well as AI crawler "helpers" on individual docs pages. These AI crawler helpers allow LLMs to view pages as plain text or copy the page as markdown.
• Automate documentation testing: I own and maintain our docs-as-tests testing suite. We currently use Playwright and Doc Detective to ensure our docs match our products.

May 2024 – Sep 2024 · 4 mos · San Francisco, California, United States

• Developed documentation: I created and curated detailed documentation that served as a go-to resource for developers.
• Translated technical jargon: I bridged the gap between engineers and users by translating technical language into accessible, comprehensible content.
• Demonstrated API documentation expertise: I excelled in documenting GraphQL APIs, providing step-by-step guides, code samples, and interactive examples to streamline the integration process for our users.
• Drove continuous improvement: I maintained an ever-evolving documentation ecosystem, proactively updating and enhancing content to reflect software updates and user feedback.
• Collaborated across teams: I worked closely with development teams, product managers, support teams, and designers to ensure that our documentation aligned with the software's functionality and user experience.
• Promoted best practices: I played a crucial role in advocating for best practices in documentation design and ubiquitous language.
• Measured impact: I assessed the effectiveness of our documentation through user engagement metrics and feedback.
• Led and delivered large documentation projects: I planned, drove, and delivered large documentation projects, including launching a Support Guides site, conducting data analysis for documentation, and hosting docs focus groups.

Jul 2023 – May 2024 · 10 mos · San Francisco, California, United States

Mar 2023 – Jul 2023 · 4 mos · San Francisco, California, United States

Dec 2022 – Mar 2023 · 3 mos · Oakland, California, United States · Remote

• Developing, migrating, and launching a new Knowledge Base platform in collaboration with Customer Support and Product teams.
• Writing and maintaining Product, Support, and API documentation.

Sep 2022 – Jul 2023 · 10 mos · Santa Monica, California, United States · Remote

• Created and maintained Product documentation in the Help Center and Dev Docs.
• Proofread and edited documentation submissions from external team members.
• Worked across departments to enable Technical Support, Sales, Partner, and Marketing teams.

Mar 2022 – Sep 2022 · 6 mos · Santa Monica, California, United States · Remote

• Created and maintained Help Center content with the goal of providing best-in-class self-service support for merchants.

Nov 2021 – Mar 2022 · 4 mos · Santa Monica, California, United States · Remote

• Supported e-commerce merchants with managing their subscription businesses and troubleshooting technical issues.
• I was also an active member of the Webinar Development Team and a host for Recharge’s Onboarding Webinar.