Sep 2023 – Oct 2024 · 1 yr 1 mo · Noida, Uttar Pradesh, India · Hybrid

• JustCall Platform - Analytics APIs Migration & Optimization
• Fine-tuned the database to achieve a 95% improvement in response times for analytics APIs, dramatically enhancing user experience and platform performance.
• https://app.justcall.io/app/analytics
• JustCall Platform - Call Logs Module Revamp
• Collaborated with cross-functional teams in a comprehensive overhaul of the Call Logs Module, resulting in positive review rating from platform customers, reflecting high customer satisfaction and engagement.
• https://app.justcall.io/apex/call-logs
• Sales Dialer
• Onboarding Process Transformation: Transformed the onboarding process using intuitive Remix workflows, driving substantial growth in customer acquisition and platform adoption.

Oct 2021 – Sep 2023 · 1 yr 11 mos · Noida, Uttar Pradesh, India · Remote

• UMP - https://dashboard.paytm.com/login
• Merchant Onboarding Revolution: Developed a DIY Paytm Deals onboarding process, resulting in a 10x increase in merchant sign-ups, significantly expanding Paytm’s merchant base.
• Feature Innovation: Introduced an IVR-based address update feature and managed a Universal Address Component, which was seamlessly integrated across multiple products to enhance developer experience.
• High-Impact Implementation: Enhanced the Payment Gateways Configuration module, simplifying payment processing and gateway rules, resulting in improved merchant satisfaction.
• Business CMS
• Cost Optimization: Optimized the CMS database and implemented caching on server-side rendered pages, cutting server costs while maintaining high performance.
• System Enhancements: Improved logging mechanisms and integrated CRMs to streamline business operations and enhance monitoring and troubleshooting processes.

Nov 2020 – Oct 2021 · 11 mos

• UPS Billing Center - https://billing.ups.com/login
• Engineered for Scale: Developed critical microservices, including Payment History, Identity, and Company, capable of efficiently handling 30K+ concurrent users.
• Data Migration Excellence: Designed and executed robust data migration workflows to handle sensitive information, ensuring zero data loss and maintaining data integrity during transitions.
• Operational Efficiency: Implemented cron jobs for daily updates, along with generating comprehensive data migration reports that provided clear insights and tracking for stakeholders.
• Business Impact: This project was instrumental in generating millions of dollars in revenue, thanks to its reliability and scalability, which enhanced the company's billing capabilities.
• Professional Growth: Gained expertise in managing high-volume traffic, designing scalable microservices, conducting thorough code reviews, fine-tuning databases, and adhering to industry best practices.

Jan 2019 – Oct 2020 · 1 yr 9 mos

• SaveFoodShareFood - Platform for Tracking Donations
• Built for Scale: Architected user management, request tracking, IVR integration, and notification systems, serving hundreds of NGOs and thousands of donors.
• Impact: Enabled seamless tracking of donations, ensuring timely and accurate distribution to those in need.
• Correspondence - Web-Based Crosstab Data Visualization Tool
• Enhanced Usability: Developed zoom-in/out functionality, parameter selection, and significantly improved app performance.
• Impact: Delivered a more intuitive and responsive user experience, accelerating data analysis and decision-making.
• PaxAgent - Chatbot Customization Tool
• Innovated Multi-Tenancy Architecture: Enabled live agent support and real-time chatbot customization, enhancing customer service capabilities.
• Impact: Empowered organizations with flexible and scalable chatbot solutions, boosting customer interaction and satisfaction.
• Olympic Security - Comprehensive Guard Management Solution
• End-to-End Solution: Developed an integrated system combining an Android application and a web platform to manage guard attendance, location tracking, and payroll processing. Engineered the entire backend for Android Application and developed entire Web Application for Management purposes.
• Android Application: Enabled real-time location tracking and seamless management of guard shifts. Guards could easily log their attendance and shift details via the app.
• Web Application: Empowered the management team to efficiently add or edit guards and shifts, track locations, and generate detailed reports on attendance, location-specific shifts, and payroll. Reports could be generated daily, weekly, or monthly, customized to contract requirements.
• Impact: Streamlined operations for the management team, leading to enhanced efficiency in tracking and managing a large workforce, and ensuring accurate and timely payroll processing.

Jun 2018 – Dec 2018 · 6 mos · Delhi, India · On-site

• Drutas LMS
• Tasks/Leave Management Web App - https://drutas.com/
• Role: Developer
• Engineered and Optimized: Designed REST APIs, established complex business rules, and introduced key features like Leave Cancellation, significantly improving system efficiency & scope.
• Tech Stack : Javascript, Node.js, Angular.js, MySQL, AWS