Gaurav Suneja

Operations Associate

Gurgaon, Haryana, India13 yrs 5 mos experience
Highly Stable

Key Highlights

  • Proven track record of improving team productivity.
  • Expert in implementing project management tools.
  • Strong leadership in team performance evaluations.
Stackforce AI infers this person is a BPO Operations Manager with a focus on team productivity and project management.

Contact

LinkedIn

Skills

Core Skills

Team ManagementProject Management

Other Skills

project management toolsperformance evaluationsbusiness review preparationKPI managementcollaboration

Experience

13 yrs 5 mos
Total Experience
3 yrs 2 mos
Average Tenure
6 mos
Current Experience

Insurity

Operations Manager

Nov 2025 – Present · 6 mos · Noida · Hybrid

Wipro

Team Manager

Feb 2025 – Aug 2025 · 6 mos · Pune, Maharashtra, India · On-site

  • Led a team, achieving a 20% increase in
  • productivity and meeting project deadlines
  • consistently.
  • Implement new project management tools resulting
  • in a 15% improvement in project efficiency and a
  • 10% reduction in overall project timeline.
  • Conduct regular performance evaluations and
  • feedback sessions, leading to increase in team
  • member satisfaction and motivation.
  • Preparation of weekly business review and
  • presenting the same to all stakeholders.
  • Management of all team KPI’
  • s.
  • Working closely with the quality and compliance
  • teams to ensure customers get top notch service.
  • Collaboration with other departments like Training
  • team to ensure proper upskilling of Team members
  • Work with WFM team to ensure proper headcount
  • is available and SLA's are met.
team managementproject management toolsperformance evaluationsbusiness review preparationKPI managementcollaboration+1

Airbnb

2 roles

Claims Team Manager

May 2023 – Oct 2024 · 1 yr 5 mos

Team Manager

Mar 2019 – May 2023 · 4 yrs 2 mos

Encore capital group

Group Manager

Jan 2017 – Mar 2019 · 2 yrs 2 mos

Convergys

Team Lead

May 2012 – Jan 2017 · 4 yrs 8 mos

Education

Bharati Vidyapeeth

Bachelor of Business Administration - BBA

Jan 2009 – Jan 2012

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