Pranit Bhosle

Operations Associate

Mumbai, Maharashtra, India2 yrs 10 mos experience

Key Highlights

Over 3 years of customer service experience
Expert in handling high-volume customer interactions
Skilled in both US and UK customer service processes

Stackforce AI infers this person is a Customer Service Professional with expertise in Travel and Hospitality sectors.

Contact

Skills

Core Skills

Customer SupportProblem ManagementCustomer ServiceCommunicationHospitality Industry

Other Skills

Time ManagementEscalation ProcessCreative Problem SolvingGuest BookingCross-SellingTeam LeadershipService DeliveryDealer ManagementQuery ResolutionTeamworkProject ManagementEducationPresentationsStrategyManagement

About

Customer Service Executive with 3+ years of experience in US & UK processes across travel, hospitality, and e-commerce domains. Skilled in inbound & outbound calls, email and chat support, booking management, issue resolution, and CRM tools. Proven ability to handle high-volume customer interactions while meeting SLA and quality benchmarks

Experience

2 yrs 10 mos

Total Experience

11 mos

Average Tenure

Current Experience

Airbnb

Senior Customer Service Associate

Feb 2025 – Sep 2025 · 7 mos · Mumbai, Maharashtra, India · On-site

Delivered high-quality customer support for Airbnb guests and hosts via voice and mails.
Acted as a subject matter expert on Airbnb policies, bookings, cancellations, refunds, and safety protocols to assist customers efficiently.
Handled complex and escalated cases, including dispute resolution between guests and hosts with empathy and professionalism.
Trained and mentored new team members

Time ManagementEscalation ProcessCustomer SupportProblem Management