Sharon Sharpe

Co-Founder

Gurugram, Haryana, India6 yrs experience

AI Enabled

Key Highlights

Expertise in optimizing Airbnb property listings.
Strong background in customer service and client relations.
Proven ability to manage end-to-end processes efficiently.

Stackforce AI infers this person is a skilled professional in property management and customer service within the hospitality industry.

Contact

Skills

Core Skills

Property ManagementClient ServicesCustomer ServiceEvent ManagementDigital Marketing

Other Skills

Property ListingComplianceClient RelationsProblem SolvingActive ListeningCustomer Relationship Management (CRM)InvoicingWebsite BuildingPsychologySociologyEnglishArtificial Intelligence (AI)Claims ManagementClaims HandlingClaims Resolution

About

Graduating with a Bachelor's in Psychology and Sociology from Jesus and Mary College, Delhi, I have cultivated a strong foundation in understanding human behavior and social dynamics. My academic background complements my professional journey, allowing me to approach challenges with insight and precision. Currently, as a Freelance Property Listing Specialist, I manage end-to-end processes for Airbnb property listings, ensuring compliance with platform standards and requirements. My previous two years of hands-on experience with Airbnb's corporate team in Gurgaon have honed my expertise in onboarding and optimizing listings. I am motivated to support clients in achieving seamless and efficient property management solutions.

Experience

6 yrs

Total Experience

1 yr 5 mos

Average Tenure

4 mos

Current Experience

Freelance

Jan 2026 – Present · 4 mos · On-site

I specialize in listing and optimizing properties on the Airbnb platform. Each property type involves different requirements and fee structures, all of which I handle end to end to ensure a smooth and compliant listing process.
I previously worked directly with Airbnb’s corporate team in Gurgaon for two years, gaining hands on experience with platform standards, onboarding processes and best practices. I now operate independently as a freelancer, offering the same expertise.
If you’re looking to list your property on Airbnb correctly and efficiently, you may contact me directly to proceed.

Property ListingComplianceClient RelationsProblem SolvingProperty ManagementClient Services

Airbnb

Associate

Oct 2023 – Dec 2025 · 2 yrs 2 mos · India · Remote

Client ServicesActive Listening

American express

Senior Customer Service Representative

Feb 2022 – Jun 2023 · 1 yr 4 mos · India · Remote

Interacted with customers to provide and process information in response to inquiries,
concerns and requests from them regarding their disputes and frauds.
Maintained high satisfaction score by consistently resolving first-call issues.•
De-escalated customer issues with proven conflict mediation and problem-solving
abilities.
Educated customers where applicable to alleviate need for future contact.•
Recommended potential products or services after analyzing customer needs.•
Evaluated and identified opportunities to drive process improvements that positively
impacted customer experience.

Client ServicesCustomer Relationship Management (CRM)Customer Service

The experiential hub

Event Manager

Aug 2019 – Dec 2020 · 1 yr 4 mos · New Delhi, Delhi, India · On-site

Organised venues, budgets,guest lists and event timelines.
Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Created detailed timelines for events based on scope of work required by each department involved in process.
Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Drove growth in event management business by continuously researching and implementing improved strategies to exceed expectations.
Clients - Moutain Dew, Pepsico, Nodwin, Kia Motors.

Client ServicesInvoicingEvent Management

Personiv

Thryv Service Specialist

Oct 2018 – Aug 2019 · 10 mos · New Delhi, Delhi, India · On-site

Created promotion campaigns that drove strategic initiatives and awareness of new products.
Specialized in e-mail blasts, social media marketing and advertisements.
Monitored social media activity and website traffic.
Implemented SEO strategy to increase website hits.
Designed websites.
Redesigned sites to enhance navigation and improve visual appeal.
Cultivated impactful relations with customers and drove business development by delivering product knowledge.

Customer ServiceWebsite BuildingDigital Marketing