May 2021 – Nov 2023 · 2 yrs 6 mos · Bengaluru, Karnataka, India

•  Leading the development of a new B2C SaaS product to enable Creatives, production houses collaborate and share the digital content which grew from 800 to 8,000 users in the first year
•  Conducted intensive market research, and interviewed customers to launch features from scratch
•  Facilitated an agile environment, working across 14 team members to launch MVP and retrieve user feedback
•  Extrapolated user feedback, and prioritized pain points to address in product development, successfully resolving issues that increased user satisfaction by 85%
•  Analyzed the competition, comparing products and services to suggest evolution of product to C-level suite and stakeholders

Jul 2018 – May 2021 · 2 yrs 10 mos · Bengaluru, Karnataka, India

•  Managed cross-functional team and stakeholder communication, and oversaw product development from inception to implementation.
•  Identify ways to increase adoption and customer satisfaction
•  Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders;
•  Communicate with higher management, engineers, product managers and support specialists on product issues.

Jun 2015 – Jul 2018 · 3 yrs 1 mo · Bengaluru, Karnataka, India

•  Translate business requirements into functional-specific designs and configuration, detailed requirement specifications and use cases.
•  Experience in business analysis, business IT change management, IT project management.
•  Document and deliver business process workflow, Solution proposals, Use cases, for new development projects and/or enhancement and modification requests.
•  Plan, design and recommend business processes to improve and support business activities.
•  Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases.
•  Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
•  Worked as a key resource to the project and on-behalf of support to plan for and deliver the seamless transition of the project end-to-end solution into the support environment – includes support for infrastructure, middleware and applications

Feb 2012 – Jun 2015 · 3 yrs 4 mos

• Perform the tasks of obtaining market information including customer needs, competitive analysis & market data to develop product line strategies
• Perform responsibilities of promoting CIS services and technologies by educating customers, sales force, and customer service representatives
• Responsible for giving presentations and developing marketing collateral for successful product promotion
• Understanding of business issues, proposing solutions, GAP analysis, Change-Impact Analysis, strategy build up for IT implementation.
• Performed gathering, analysis, review and sign off of business requirements and conducting of interviews, sessions etc through interaction with the customers and delivering insights that help the clients and stakeholders to identify business problems and propose solutions.

Jul 2009 – Feb 2012 · 2 yrs 7 mos · Greater Bhopal Area

• Gathering user/business requirements by interviewing the various business units involved.
• Clearly document all requirements to define scope of delivery, and translate the requirements to Functional specifications and prepare comprehensive test conditions/cases.
• Coordinate training with business operations and support activities with other disciplines to include training layout and plans.