Jul 2019 – Dec 2021 · 2 yrs 5 mos · Gurugram, Haryana, India

Jul 2016 – Jun 2019 · 2 yrs 11 mos · Greater Delhi Area

• Handling ~10 Direct reportees and a team of 250+ team members across the Delhi NCR region.
• Initiated Warehousing & Last Mile operations in Delhi, Noida, and Gurgaon from scratch.
• Ownership of P&L for Delhi NCR.
• Increased 45% proficiency and diminished 60% Opex by ideating & implementing the auto-
• replenishment system in demand planning.
• Accomplished significant operations by improvements in process efficiencies & automation in
• collaboration with the Product team.
• Boosted customer retention rate and decreased the overall CPI & customer acquisition cost
• through marketing campaigns.

Apr 2016 – Jun 2016 · 2 mos · Greater Delhi Area

• Operations:
• The focal point of coordination – Marketing, Account handling, Legal matters, Tech, Content, Sales, and Operations.
• Managing and handling key accounts in Delhi as well as Ludhiana.
• Led north zone last mile team to increase on-time delivery percentage from 60% to 90%.
• Setup infra-budget and manage vendor for various inventory requirements.
• Setup processes and guidelines to achieve operational efficiencies as well as maximum utilization of resources.
• Lead a team over 50+ managers across North and West Delhi - in the hierarchy consisting of station managers, assistant station managers, supervisors, and 500+ field executives.
• Authorized Signatory for legal labor court cases and operations expansions.
• Handled city-level leads and on-boarded agencies as per the needs of the city.
• Scouted and Hunted new Vendors/Merchants and built a strong relationship for on-time and smooth material and quality supply.
• Designed Marketing Strategy to increase order volume as well to maintain an order flow.
• Expansions:
• Lodged Grofers in Ludhiana in 8 days from Scratch and handed over to the local team in 20 days.
• Designed and restructured the whole Ground Operation of Ludhiana.
• Planning and executing Expansion strategy.
• Building a team for Ludhiana from top to bottom hierarchy and doing both hiring and training.
• Negotiating and on-boarding Vendors to fulfill the procurement of daily consumables.
• Cross-functional liaising and responsibilities.

Jun 2015 – Apr 2016 · 10 mos · Greater Delhi Area

• Operations:
• Ensuring procurement and delivery of orders on time.
• Handling operations related to escalations.
• Training on-ground staff to follow the processes set by the organization.
• Managing and setting expectations and deliverable with Manpower agencies to fulfill requirements across North Delhi.
• Managing last mile delivery – shipments tracking, Escalation, Cash management, operational issues, etc.
• Building a strong relationship with suppliers for on-time delivery and quick response for smooth material supply.
• Inventory & Procurement
• Managing inventory in stations across North Delhi on a daily basis.
• Strategizing the procurement and supply of goods for the inventory.
• Onboarding new vendors to enhance quality and quantity.
• Handling payment process with vendors.

Dec 2014 – Jun 2015 · 6 mos · Greater Delhi Area

• Managing Logistics of Grofers ( Locodel Solutions Pvt Ltd ) across North-West Delhi.
• Managing on-demand deliveries across North-West Delhi.
• Managing Team of 50 Field Executives as well as handling mileage and operations related escalations.
• Dispatching Load of Healthkart, Dogspa, Health kart+, Svaasa, Kritaru Fashions, Coolio.
• Ensuring procurement and delivery of the orders on time.
• Training on-ground staff to follow the processes set by the organization.