Prateek Kichlu

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in client engagement and retention.
Strong analytical skills demonstrated through data-driven projects.
Expertise in industrial development strategy in South Asia.

Stackforce AI infers this person is a strategic consultant with expertise in E-Commerce and industrial development.

Contact

Skills

Other Skills

Microsoft WordMicrosoft ExcelMatlabStrategyLean Six SigmaSupply Chain ManagementLean ManufacturingMicrosoft OfficePowerPointAutoCADCTeamworkManagementLeadershipResearch

About

Business Strategy | Program Management | Consulting | Customer Success | E-Commerce, FinTech and Industrial Development Prateek is currently working as a Senior Customer Success Manager at Payoneer after having completed his M.B.A. from IIM Kozhikode. He interned with Uber working on upselling riders from Uber Auto to UberGo. Prior to that he had worked as a Consultant with PricewaterhouseCoopers Pvt. Ltd. in the industrial and infrastructure development domain. Prateek is diligent and hard working, having demonstrated high levels of ethics in his work and is passionate about creating value for clients and organizations. He has demonstrated both leadership skills and acted as a team member as and when the situation called for and has exhibited excellence in achieving desired goals even in time-constrained projects.

Experience

8 yrs 5 mos

Total Experience

2 yrs 9 mos

Average Tenure

5 yrs 10 mos

Current Experience

Payoneer

2 roles

Senior Customer Success Manager

Jan 2023 – Present · 3 yrs 4 mos · Gurugram, Haryana, India

Customer Success Manager

Jun 2020 – Dec 2022 · 2 yrs 6 mos · Gurugram, Haryana, India

Managing Payoneer's most strategic clients in the E-Commerce space while focusing on volume and revenue growth through upsell/cross-sell and ensuring retention
Responsible for launching clients on multiple global E-Commerce marketplaces providing end-to-end support
Driving multiple programs for topline growth, retention and operational efficiency like Pricing, Referral, Capital, Taxation, etc
Collaboration with marketing, partnership and multiple cross-regional cross-functional teams for client engagement & support

Uber

Marketplace Intern

Apr 2019 – May 2019 · 1 mo · Gurgaon, India

As a part of the Central Operations, Marketplace team at Uber, Prateek worked on upselling riders from Uber Auto to UberGo by building hypotheses, undertook data analysis using SQL, rolled out campaigns nationally to test the hypotheses and assessed the impact of these campaigns.

Pwc india

2 roles

Consultant

Jun 2016 – May 2018 · 1 yr 11 mos · Hyderabad Area, India

Consultant in the Industrial Infrastructure domain in the GRID business unit: actively involved in strategy formulation for industrial development in the South Asian region.
Focused on the Industrial Development in Sri Lanka for Asian Development Bank and Government of Sri Lanka while working on Colombo Trincomalee Economic Corridor
Performed corridor delineation, identification of nodes and As-Is Assessment of existing industries
Formulated strategy for identifying sunrise industries and key enablers for promoting these industries
Conducted Value Chain Assessment of Apparel, Tea, Automobile and Electronics sector in Sri Lanka
Undertook market assessment and suggested revisions by identifying gaps in the existing policies for the upcoming NIMZ in Zaheerabad, Telangana
Conducted stakeholder discussions through workshops, telephonic and f2f interviews at all levels for CTEC, NIMZ Zaheerabad and Uttar Pradesh Infrastructure Study
Single-handedly undertook interactions with 40+ manufacturers at 4 industrial sites in Uttar Pradesh and identified the industrial, infrastructure and policy-based bottlenecks impeding industrial growth in UP
Contributed to 15+ proposals, led the formation of business relationships with many firms and experts and facilitated compliance checks and invoicing for 40+ assignments and mentored the colleagues for same

Intern

Jan 2016 – Jun 2016 · 5 mos · Hyderabad Area, India

Analyzed the industrial corridor development in the South Asian region and PPP projects in India
Led all the compliance processes associated with project delivery as a POC for the 10+ member team

Sanfoundry

Engineering Intern

Mar 2015 – Jun 2015 · 3 mos · Virtual Internship

- Contributed to Sanfoundry’s Global Learning Initiative by preparing 1250 Q&As on Thermodynamics currently present in the public domain

505 army base workshop, delhi

Summer Intern

May 2014 – Jul 2014 · 2 mos · New Delhi Area, India

Identified the causes of 2 T-72 tank engines failure and proposed solutions
Developed an overheating detection alarm algorithm for detecting a temperature rise in engines