Jul 2020 – Present · 5 yrs 10 mos · Tiruchirappalli, Tamil Nadu, India · On-site

Aug 2019 – Jul 2020 · 11 mos

• Led the product roadmap and development for Core Inventory platform products and capabilities.
• Lost rooms Optimisation: Workflow for Restrictions & Blocks on rooms; Reduced lost rooms from 19% to 17.55%
• Worked on optimising the availability of room inventory across the booking channels to increase RevPAR (Revenue per available room)
• Led the discussion and development of version 2 for the short-duration stay product – owned the core logic for inventory allocation
• Booking realisation improvement: Drove the launch of the initial version of the cancellation prediction Machine Learning model

Apr 2018 – Aug 2019 · 1 yr 4 mos

• User acquisition: Grew the DAU ~2.5x in a year to cross 1 million; Launched in Amazon & Mi Appstore
• Loyalty program: Launched Wizard in the app channel; ~1.5 million paid members; Repeat rate: 1.6x
• Optimised customer journey and achieved funnel conversion improvement of 22% in 15 months
• Revamped the Search Listing page to offer personalisation and optimise for conversion; Impact: INR 5.06 Cr GMV
• Localised and customised the apps (RTL) for new country launches & started beta trial with 7 languages
• Defined product strategy & roadmap, executed feature releases for the Android and iOS App
• Revamped the user onboarding journey, Guest browsing mode, WhatsApp login
• Launched OYO Rupee - a closed wallet to improve transaction volume, ticket size and retention rate
• Responsible for the product strategy, UI/UX design & roadmap for the Android & iOS Mobile Apps.
• Experience with Product Roadmap Development, requirement gathering, PRDs, Data Analysis, Performance Metrics, Google Analytics, A/B Testing, Usability Testing
• Track customer feedback, and product metrics and identify the improvement opportunities in the product

Apr 2017 – May 2017 · 1 mo · Bengaluru Area, India

• Digital Payment Product -- Worked on inducing and retaining the customer behaviour to adapt to the Digital Payment products in the post-checkout phase and hence scaling up Digital POD adoption %
• Led the pilot launch and execution of the post-checkout digital payment method, Remote Pay
• Designed and executed the Out Bound (OB) calling program, and reached out to 600 customers in a span of 10 days
• Achieved mPOS rate of 37% during the OB calling pilot. 63.78% increase compared to the station average during the period
• Developed a new motivation scheme called 'Amazon Digital Champion' for the Delivery Associates
• Coordinated with business and technology stakeholders at various levels across functions for the India Payments Team

Feb 2017 – Feb 2018 · 1 yr · Ahmedabad Area, India

• Elected member of the Students' Affairs Council (SAC), the student-run governing body
• Conducted student body elections electronically; Upgraded & managed the e-voting portal for 2 years across 7 phases of elections
• Designed and developed the Faculty database portal providing information about 100+ faculty of IIMA
• Coordinated the launch of a new version of the Batch Data portal used by 1000+ users to access the information of fellow batchmates
• Conceptualised & implemented a student discussion forum on Moodle LMS.

Sep 2013 – May 2016 · 2 yrs 8 mos · Tiruchchirappalli Area, India

• Developed 15+ responsive websites and improved the site architecture as part of OnPage SEO
• Part of the two-member team that developed the e-commerce website, www.pauple.com
• 99/100 Google Page Speed score in User Experience – Achieved by optimizing web assets to improve speed and performance
• Installed scripts to study user behaviour on websites as part of analytics
• Integrated websites with Social media platforms
• Integrated the CMS WordPress, and completely customised as per client's needs
• Worked on the light-weight website landing page plugin – Rush

Feb 2013 – Aug 2013 · 6 mos · Chennai Area, India · On-site

• Worked on Widgets and Web Development using HTML, front-end library JavaScript and the jQuery framework

May 2012 – May 2012 · 0 mo · Chennai Area, India

• Industrial process control using SCADA

Jan 2011 – Feb 2013 · 2 yrs 1 mo · Chennai Area, India

• Freelance sales stint where I sold over 80 subscriptions for the magazine in a month
• Employed Price Reframing technique to improve subscriptions

Dec 2010 – Dec 2010 · 0 mo · Hyderabad Area, India

May 2010 – May 2010 · 0 mo · Hosur Area, India