May 2023 – Jun 2025 · 2 yrs 1 mo · India

• 1. Customer-Centricity & Developer Experience – Enhanced observability and streamlined the app-building experience on the Atlassian Forge Developer Platform by deeply understanding developer needs and pain points.
• 2. Operational Efficiency & CSAT Improvement – Successfully improved the log management portal, reducing time to troubleshoot and increasing customer satisfaction (CSAT).
• 3. Platform Extensibility & Integrations – Delivered a high-impact integration tool for streaming logs to third-party dedicated log-monitoring tools, enhancing observability for developers on the Atlassian Forge Developer Platform.
• 4. Security & Enterprise Adoption – Led the Life-Like Tenants initiative in Jira Platform, strengthening security in pre-migration assessments and driving migration initiation for enterprise-scale customers.
• 4. Data-Driven Decision Making & Process Optimization – Leveraged data insights to assess and successfully deprecate a long-running assessment tool in Jira Cloud migration, optimizing the process and reducing unnecessary overhead for customers.

Apr 2022 – Jun 2022 · 2 mos · India

• PM @ Commerce Cloud Platform Team - Tintin Project
• 1. Responsible for the conceptualisation of the centralised policy engine framework for the Commerce Cloud Platform
• 2. Performed research-based study and analysis about enhanced cloud commerce architecture and its dependent policies
• 3. Worked on in-depth secondary data analysis for identifying the pain points in the current state of policy validations
• 4. Brainstormed several policy use cases and proposed their prioritisation based on stakeholder interviews and feedback
• 5. Prospected potential ROI of use cases through quantitative analysis of person-hours, overhead costs and revenue impact
• Achievements:
• 1. Successfully delivered the requirements document with the required BPMNs and high-level design prototype
• 2. Presented the deliverables to various stakeholders from experience and architecture teams
• 3. Received Pre-placement offer for the full-time role of Product Manager

May 2019 – May 2021 · 2 yrs · Hyderabad Area, India

• 1. Worked on AEM site development and management activities to support migration from AEM 5.4 to AEM 6.2
• 2. Worked as SAP Sales and Distribution consultant for an automotive client
• 3. Supported the order to cash cycle activities - Order creation, Delivery, Packaging and Shipment process
• 4. Worked on the customized SAP module of Label management and Mobile Data entry (worked on palletization, QR code labels, Pallet status jobs support and shipments)
• 5. Delivered the activities and provided testing support related to cross-functional teams (SAP MM, SAP PTP, SAP Finance)
• 6. Worked on the management (creation, deletion and updates) of SAP IDs for the Hyderabad and Bangalore project teams
• 7. Supported the routine resumption and upgrade activities of the SAP system