Mar 2022 – May 2022 · 2 mos · Gurugram, Haryana, India

• Senior Manager | IT Infrastructure | Strategy | Planning | Service Management | Budgeting | Vendor & Assets Management | Project Delivery

Aug 2017 – Feb 2022 · 4 yrs 6 mos · Gurugram, Haryana, India

• Spearheading IT Store operations, including streamlining operations, Point of Sale (POS) terminals, network, back office systems, and printers.
• Leading the management of hardware and software throughout the organization, including servers, employee desktops / laptops, network and voice infrastructure, internal networks, peripherals, and delivery.
• IT procurement and vendor contract negotiation and management.
• Plan and manage the annual IT infrastructure budget.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT system performance.
• Supervising & directing the entire Easy Day new store roll-out project delivery of IT Infra and TP.NET application.
• Managing a team of 5 associates for providing core infrastructure services to businesses in a large, complex environment

Apr 2016 – Jul 2017 · 1 yr 3 mos · Gurugram, Haryana, India

• Developed & presented project plan with inputs from cross-functional team, and managed financial aspects of the projects, including Budgeting, Procurement, Capex and Opex.
• Spearheaded new stores roll-outs planning, delivery & execution; formulated project dashboards for regular management reviews & updates.
• Conducted new distribution center infrastructure planning & designing of IT scope of work, which include Network, Assets, MPLS & Installation.
• Directed store operations escalations and provided overall support for 203 stores PAN India.
• Analyzing project cost and project timing based on scope & complexity of the project.
• Regulating infrastructure deployment project work, meeting schedule and budget requirements
• Supervising small & hyper markets migrations as well as execution along with teams in North & South regions

Jan 2014 – Mar 2016 · 2 yrs 2 mos · Gurugram, Haryana, India

Apr 2010 – Dec 2013 · 3 yrs 8 mos · Palwal, Haryana, India

• Participated in the gathering of business requirements, planning and forecasting, IT asset management, and IT audits.
• Supervised retrieval of data with SQL queries from Tera Data
• Ensured that IT infrastructure designs were implemented in accordance with user requirements; monitored the installation of servers, storage, switches, fiber, MPLS, VPN, access control, and CCTVs.
• Conducted strategic IT & business planning for distribution centres as per the US team guidelines.
• Worked on LAN, WAN, TCP/IP, HTTP, FTP, and Fibber Network.
• Furnished remote solutions to end-users for escalated cases, managed roll-outs of the GLS (Global Logistics System) application in the DCs, as well as liaised with vendors for equipment repair and maintenance.

Jun 2008 – Apr 2010 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Performed logical troubleshooting and documentation in a timely manner.
• Built and maintained relationships with APJ region customers through active chats, emails, and callbacks for issue resolution.
• I worked on HP tools like Citrix, SAW, and Part Surfer.
• Monitored and maintained the SLA, and average handling time of the customers.
• Using the global tool, I identified and resolved cases involving service delivery and logistic orders for parts.

Jan 2007 – Jun 2008 · 1 yr 5 mos · Delhi, India

• Emails and chats are used to provide technical support for laptops and desktop computers.
• Logical troubleshooting for Hewlett Packard devices.
• SOPs and procedures to be followed