Jan 2020 – Mar 2026 · 6 yrs 2 mos · Mumbai · Hybrid

• Maintaining and analyzing roadmaps/pipeline to provide insights to Sales Leadership Team; identifying pervasive issues and giving recommendations to address the same
• Generating leads and opportunities from existing accounts and Marketing activities like SMM, webinars, seminars, round table conferences, etc., and references from the existing accounts
• End-to-end responsibility from lead generation to revenue realization
• Gathering leads for Service in IT Infrastructure (On-Prem, Cloud, Hybrid), cross-platform migration, Database Optimization, DevOps Automation, Network Security
• Building the team, including recruiting, hiring, and training new account executives on the sales process; leading Solution Management Team accountable for the development and introduction of new solutions that increase revenue and market share
• Facilitating operational rigor: managing the full cycle of sales from developing sales campaigns, demand generation
• Streamlining processes to ensure quality output and improved consumer experience; ensuring that strategic objectives are well understood and executed by the team
• Organizing weekly, monthly, quarterly forecast meetings, business reviews, monitoring of the sales activity of the team, tracking results, and ensuring improvements
• Contributing to strategic decision-making, formulation, and implementation of various SOPs, Budgeting, and Staffing in coordination with top management; planning monthly and quarterly sales targets and motivating the team to achieve the same in a given time frame

Jul 2015 – Jun 2019 · 3 yrs 11 mos · Mumbai Area, India

• Design and implement MIS systems for regular reviews with the Global & Regional Leadership Team
• Provide insights on roadmaps, deal progressions, and target coverage to the Sales Leadership Team
• Streamline processes to improve quality and consumer experience, ensuring strategic objectives are executed
• Facilitate inter-departmental coordination and monitor expenses for cost savings
• Provide leadership and direction to cross-functional teams, assist in career growth, and organize training
• Gather leads for SaaS-based CRM and ERP in various domains
• Build the team by recruiting, hiring, and training new account executives, leading the Solution Management Team
• Organize forecast meetings, business reviews, and monitor team sales activity and results
• Spearhead sales and marketing operations, formulate strategies for business expansion with a team of 20 members
• Contribute to strategic decision-making, SOP formulation, budgeting, and staffing

May 2009 – Jun 2015 · 6 yrs 1 mo · Mumbai, India

• Administered IT Infrastructure development starting from requirement identification, procurement, testing, commissioning and maintenance
• Performed vendor development & vendor management activities; led outstanding negotiation and SLA monitoring on all the phases of the product
• Took care of hosted cloud applications, cloud streaming servers & hosted server
• Headed a team of 20 members
• Process automation (including Pre-Sales, Sales, Post-Sales, Financial Accounting, HR & Employment Verification)
• Managed database procurement, testing suitability & viability and database management
• Monitored backend operations handling the student related back office right from pre-enrolment to post enrolment activities

Mar 2002 – May 2009 · 7 yrs 2 mos · Mumbai, India