Jun 2016 – Jan 2019 · 2 yrs 7 mos · Raleigh-Durham-Chapel Hill Area

• Wrote subscription-based articles for Red Hat customers installing and running Red Hat Linux and other RH products in the cloud.
• The following Experience entries list career highlights only.

Nov 2013 – Jul 2014 · 8 mos · Houston, Texas Area

• Wrote Alert Logic application security help information and installation/configuration guides for AWS, Azure, and Google Cloud.

Apr 2007 – Jan 2008 · 9 mos · Houston, Texas Area

• Developed text and graphics for clinical study materials submitted to the National Institutes of Health (NIH). This documentation was used to gain NIH funding approval for a clinical trial that investigated using genetically modified T cells to target malignancies. This was a short-term writing contract funded directly by Cooper Labs at MD Anderson.

Jan 2005 – Jan 2007 · 2 yrs · Houston, Texas Area

• Developed Help content for reservoir characterization software.

Jan 2003 – Jan 2005 · 2 yrs · Greater Chicago Area

• Wrote functional requirements for a data-mining and data-warehousing application. Facilitated user acceptance testing to validate software functions against user requirements.

Jan 2001 – Jan 2003 · 2 yrs · Fort Collins, Colorado Area

• Member of a small team that developed a new Help system for HP's software update depot.

Sep 1998 – Sep 2000 · 2 yrs · Austin, Texas Metropolitan Area

• Developed solutions guides for large Cisco customers.

Jun 1993 – Aug 1998 · 5 yrs 2 mos · Austin, Texas Metropolitan Area

• Started out as a technical writer (InfoDev) and ended up leading a cross-functional global learning organization that delivered new product sales and technical training across Dell regions. Reported to the Director of Dell Global Learning when I left the company.