Nithesh Shetty

Operations Associate

Bengaluru, Karnataka, India6 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Stackforce AI infers this person is a Logistics and E-commerce professional with a focus on user engagement and retention.

User EngagementRetention Strategy

Customer QualitySales Leadership

6 yrs 10 mos

Total Experience

3 yrs 5 mos

Average Tenure

4 yrs 10 mos

Current Experience

3 roles

Sep 2022 – Present · 3 yrs 8 mos · Bengaluru, Karnataka, India · On-site

Currently working as a Retention Team Lead where I handle a team focused on keeping users active and solving their issues related to load postings and engagement.
Leading a team that supports users and ensures they stay active on the platform.
Handling escalations and making sure customer issues are resolved quickly.
Training and guiding team members to improve performance and productivity.
Sharing KPIs and goals with the team to keep everyone aligned.
Conducting weekly team meetings to update the team on new developments and company updates.
Creating a positive work environment and ensuring a smooth user journey.

Customer QualitySales LeadershipUser EngagementRetention Strategy

Aug 2022 – Present · 3 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Jul 2021 – Present · 4 yrs 10 mos · Bengaluru, Karnataka, India · On-site

Jun 2018 – Jun 2020 · 2 yrs · Bengaluru, Karnataka, India · On-site

Key Responsibilities:
Provided end-to-end support to suppliers, resolving queries related to listings, payments, returns, and penalties.
Handled escalated issues with efficiency, ensuring supplier satisfaction and retention.
Supported onboarding and guided new suppliers through Meesho’s policies and app functionality.
Analyzed supplier performance and worked with internal teams to drive improvements and resolve blockers.
Conducted regular follow-ups and ensured compliance with platform standards and processes.
Maintained accurate documentation of support interactions using internal tools and CRMs.
Collaborated with cross-functional teams including logistics, finance, and tech to ensure timely resolution of supplier concerns.
Collected and shared supplier feedback to help shape platform improvements.