Pallobi Dutta

Operations Associate

Delhi, India7 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Accounts Receivable and Credit Risk Management.
Proven track record in managing high-value global portfolios.
Strong leadership in team building and stakeholder management.

Stackforce AI infers this person is a skilled professional in Financial Services with a focus on Accounts Receivable and Credit Management.

Contact

Skills

Core Skills

Accounts Receivable ManagementCredit Risk ManagementCustomer Account Management

Other Skills

AR SystemCollections Management (Accounts Receivable)Senior Stakeholder ManagementDispute ManagementBilling ProcessCash Flow ForecastingCustomer InteractionCommunicationBilling & InvoicingCollections & Record KeepingCredit & Payment Terms ManagementFinanceStrategy ExecutionMicrosoft ExcelAdvanced Driver-Assistance Systems (ADAS)

About

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge, skills and reach pinnacle in the field with sheer determination, dedication and hard work

Experience

7 yrs 3 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 1 mo

Current Experience

Deloitte

Assistant Manager Collections

Feb 2026 – Present · 3 mos · Gurugram, Haryana, India · Hybrid

Own end to end AR and collections strategy for high value global portfolios, ensuring alignment with business cash flow objectives and compliance standards. Provide portfolio governance, including aging analysis, recovery forecasting, and risk segmentation to drive predictable cash realization. Act as senior escalation point for complex and long aged receivables, negotiating payment plans and resolving high risk disputes. Partner closely with Sales, Legal, Billing, and Finance leadership to address systemic billing issues and prevent revenue leakage. Oversee credit exposure, reviews, and mitigation actions in coordination with external credit agencies. Present collection performance, risk insights, and action plans to senior management and leadership stakeholders.

AR SystemCollections Management (Accounts Receivable)Senior Stakeholder ManagementCredit Risk ManagementDispute ManagementBilling Process+2

Johnson controls

2 roles

Assistant Manager

Promoted

Feb 2024 – Present · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

AR Control & Customer Account Management:
Oversee AR activities for the QKOB region across all business units and assigned customer accounts.
Perform credit checks for new customers and work with credit agencies to obtain ratings.
Billing & Invoicing:
Manage timely billing for customer accounts, address disputed invoices, and resolve billing queries.
Provide accurate billing advice to customers.
Aging & Reporting:
Prepare and summarize aging reports, including reserve accounts, for management review.
Credit & Payment Terms Management:
Negotiate payment terms for orders and halt services for overdue invoices.
Chase overdue invoices through multiple communication channels (phone, email, letters).
Collections & Record Keeping:
Maintain detailed records of all collection efforts.
Work with the cash applications team to allocate received payments accurately.
Managing Financial Instruments:
Handle L/Cs, PDCs, debit notes, and credit notes.
Client Relations & Dispute Resolution:
Connect with clients or contractors to address outstanding debts and propose payment plans.
Monitor changes in payment patterns and take proactive steps to avoid overdue debt.
Collaboration with Internal Teams:
Work closely with sales, operations, and legal teams to resolve customer issues.
Respond to both client and internal inquiries promptly.
Team Leadership & Coaching:
Manage and coach the AR team to meet individual, team, and company goals.
Skills and Experience:
Strong understanding of AR processes, credit management, and dispute resolution.
Experience with billing systems and financial instruments (L/Cs, checks, etc.).
Ability to manage and lead a team effectively.
Strong communication skills, both written and verbal, for internal and client interactions.
Proficiency in aging reports, cash applications, and collections strategies.
Problem-solving abilities to handle complex queries and disputes.
Experience with using AR software and tools for tracking payments and customer accounts.

Customer InteractionCommunicationBilling & InvoicingCollections & Record KeepingCredit & Payment Terms ManagementAccounts Receivable Management+1

Senior Executive

Apr 2022 – Feb 2024 · 1 yr 10 mos · Gurugram, Haryana, India · Hybrid

Customer InteractionCommunication

Ibm

2 roles

CRM Delivery Cust Svc Rep

Jul 2021 – Apr 2022 · 9 mos

Customer InteractionFinance

Collections Specialist

Feb 2019 – Apr 2022 · 3 yrs 2 mos

Customer InteractionFinance

Ibm india pvt ltd

Customer Service Manager

Feb 2019 – Apr 2022 · 3 yrs 2 mos

Managed claims reimbursement and collections for Medicare, Medicaid, and Commercial plans. Identified payment discrepancies and initiated formal dispute resolution processes. Maintained rigorous documentation for delinquent accounts and credit risks to ensure regulatory compliance. Conducted in-depth payer payment analysis to resolve long-standing disputed items.