Mar 2023 – Jun 2025 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• 1. Pioneered 'Travel on EMI' initiative, forging strategic alliances with premier OTA Players. Enabled partial or 0 payment bookings through real-time user credit analysis.
• 2. Championed a customer experience enhancement task for Snapmint, focusing on optimizing the EMI Collections feature. Resulted in a significant increase of EMI collections
• 3. Designed White label custom solution for partner brands, serving as their brand steward to fortify our market leadership in the part-payment sector and foster brand credibility.

Jan 2022 – Mar 2023 · 1 yr 2 mos

• Handling International Hotels, worked on the following projects to increase customer conversions and footfall and product pages
• 1. Led search and acquisition strategy for International Hotels; improving organic ranking; scoping roadmaps, maintain product backlogs, progress management with different stakeholders leading to 17% improvement in conversions and 27% uptick in order share of top 5 hotels served
• 2. Launched Book@1 payment program (similar to Buy Now, Pay Later lending scheme) The new payment method led to 35% uptick in Hotel room nights
• 3. Collaborated with business to improve the bottom line for international hotels by introducing intelligent discounting against the competition iff our platform is costlier that lead to 8% increase in Net Revenue

Sep 2020 – Jan 2022 · 1 yr 4 mos

• Worked on multiple projects to improve end consumer's post-sales experience.
• 1. Conducted user research, re-designed the IVR tree, and defined specs to reduce the wait -time and call abandon ratio to < 3%
• 2. Launched in-app refund tracking and issue redressal system; designed a closed-loop user feedback flow with iterative escalation capabilities that increased platform-CSAT by 22% and saved around 150 man hours/ day
• 3. Launched an end-to-end product flow to identify unsuccessful bookings that were missed in the system. It helped decrease losses up to INR 1.5 Cr within 15 days and 50% reduction in customer calls for refunds

Apr 2019 – May 2019 · 1 mo · Gurgaon, India

• Worked on Bain IP - TSR Diagnostics; in the Corporate Finance team to identify key drivers for value creation, provide strategic recommendations to the clients by deliberating market sentiments and synthesising company and analyst reports to ascertain gaps.
• Worked on CapIQ, Excel modelling and Microsoft Powerpoint

Dec 2015 – Jun 2018 · 2 yrs 6 mos · Bengaluru Area, India

• Worked with in a team of 4 especially dedicated to verify Virtualization on SoC. Skilled in Perl, C, Verilog and perl based in-house tools of Nvidia. Emulated SoC for functional verification on FPGA.

Aug 2015 – Nov 2015 · 3 mos · Bengaluru Area, India

• Risk analysis of network design on client sites. Optimised design and gave recommendation to reduce threats and risks for the customers.
• Successfully completed rigorous and exclusive training to understand the end-to-end network design and decision making reasons.

Jul 2014 – Jun 2015 · 11 mos · Bengaluru Area, India

• Working at System Software level, analyzed the causes of low memory throughput, suggested and implemented various methods to improve the same.
• Developed device driver code for Watchdog and also implemented the code to control the CPU voltage based on SKU selection.
• Worked of Operating System, Inter Process Communication implementing client-server architecture.
• Worked on the the complete stack to build raw customized platform to build graphics application on using Yocto File System.

Jul 2013 – Dec 2013 · 5 mos · Rajasthan, India

• Served as a technical head of student body. Inspiring members to take part in different technical fests and managing/supervising events. Also, involved in student-faculty interactions.

Aug 2012 – May 2013 · 9 mos

• Worked to help students gain knowledge and develop interest in NI LabVIEW.
• Conducted Workshops, and designed basic projects to acquaint members of the team to the environment and provide hands-on experience.

May 2012 – May 2013 · 1 yr

• Involved in coordinating different activities of the forum, mentoring and conceptualizing projects. Played an instrumental role ensuring fulfillment of objectives for APOGEE, 2013 -the inter collegiate technical festival

May 2012 – Jul 2012 · 2 mos · Gujarat, India

• As a part of training I had to develop a system that would check the current rating of different peripherals and allow them to be switched on if within safe limits. Also, on-board logs were supposed to be maintained. the design and simulation was implemented using Proteus Design Suite and Kiel.