Aakanksha Gaur

Customer Success Manager

Bengaluru, Karnataka, India6 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Proven track record in customer success management.
Expertise in driving product adoption and retention.
Strong background in customer relationship management.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and customer relationship management.

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Skills

Core Skills

Customer Success ManagementProduct Adoption

Other Skills

Search Engine Optimization (SEO)Customer Relationship Management (CRM)User AdoptionClaims ResolutionCustomer ServiceProject CoordinationQuery ResolutionResolutionsProject Support

Experience

6 yrs 10 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 11 mos

Current Experience

Birdeye

Customer Success Manager

Jun 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · Remote

Customer success, Product Adoption, Customer Retention

Search Engine Optimization (SEO)Customer Relationship Management (CRM)Customer Success ManagementProduct Adoption

Freshworks

Product Onboarding Specialist

Jun 2022 – Jun 2024 · 2 yrs · Bengaluru, Karnataka, India

Airbnb

Resolutions specialist

Feb 2021 – May 2022 · 1 yr 3 mos · Gurugram, Haryana, India

Cvent

Assistant Project Coordinator

May 2019 – May 2020 · 1 yr · Gurugram, Haryana, India

British airways

Service Advisor

Sep 2018 – May 2019 · 8 mos · Gurugram, Haryana, India

Education

ManakulaVinayagar Institute of Technology

B.tech — Electrical and Electronics Engineering

Apr 2014 – May 2018

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