Aug 2023 – Apr 2024 · 8 mos · Chennai, Tamil Nadu, India · Remote

Jan 2021 – Aug 2023 · 2 yrs 7 mos · Bengaluru, Karnataka, India · Remote

• Drive retention and growth among our customers by understanding their business needs and helping them succeed.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS.
• Serve as the primary contact for the on-boarding of new customers, the training of platform end users, as well as post go-live support.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Identify opportunities for customers to act as Slintel advocates.
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Represent the voice of the customer to inform our sales process and product roadmap.

Oct 2019 – Mar 2020 · 5 mos · Pune, Maharashtra, India

• Working for MarketandMarket's flagship product - KnowledgeStore's post-sale activities - Establishing and managing individualized implementation plans and removing any potential roadblocks that may arise.
• Ensuring high retention and minimize churn.
• Plan and manage the delivery of proactive health checks and advocacy opportunities as part of the Customer Success engagement plan
• Up-sell additional KnowledgeStore licenses and Report packs.
• Monitor customer usage data, go-live dates, health indicators and translate them into strategies for success and account growth.
• Collaborate inter-departmentally to resolve at-risk customer escalations - research team, software development/Product team, and the company leadership.
• Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps.

Apr 2018 – Oct 2019 · 1 yr 6 mos · Mumbai, Maharashtra, India · On-site

• Working as Inside Sales (Outbound, Net New business) Sales for the selling Checkmarx s Application Security Products as well as Services.
• Using LinkedIn and other sources to identify prospects and capture them in the CRM (Salesforce).
• Researching and using tools for uncovering direct contact details of prospects.
• Aggressive Calling and speaking with 20-30 unique customers per day.
• Religiously following and updating CRM for contact management, customer reach-out, task management, and deal closure.
• Calling existing accounts to uncover potential new business.
• Understanding new and potential clients’ IT infrastructure and suggesting value additions we
• can bring.
• Identify opportunities with clients to grow business & meet set targets.
• Proposing, facilitating, and coordinating the Proof of Concept for the Product before the actual purchase is done.
• Following up on the proposals to get the opportunities closed and revenue realization.
• Network with senior people (CXOs, VP, Director etc.) in order to achieve performance objectives and critical milestones
• Following up on leads.
• Conducting market research to assist Sales / Purchasing.
• Attending company sales meetings to learn product knowledge and develop selling techniques.

Jan 2017 – Mar 2018 · 1 yr 2 mos · New Delhi Area, India · On-site

• Working as Inside Sales (Outbound, Net New business) Sales for the selling Lucideus' Cyber Security Products as well as Services.
• Using LinkedIn and other sources to identify prospects and capture them in the CRM (Salesforce).
• Researching and using tools for uncovering direct contact details of prospects.
• Aggressive Calling and speaking with 20-30 unique customers per day.
• Religiously following and updating CRM for contact management, customer reach-out, task management, and deal closure.
• Calling existing accounts to uncover potential new business.
• Understanding new and potential clients’ IT infrastructure and suggesting value additions we
• can bring.
• Identify opportunities with clients to grow business & meet set targets.
• Proposing, facilitating, and coordinating the Proof of Concept for the Product before the actual purchase is done.
• Following up on the proposals to get the opportunities closed and revenue realization.
• Network with senior people (CXOs, VP, Director etc.) in order to achieve performance objectives and critical milestones
• Following up on leads.
• Conducting market research to assist Sales / Purchasing.
• Attending company sales meetings to learn product knowledge and develop selling techniques.

Dec 2014 – Dec 2016 · 2 yrs · Gurgaon, India · On-site

• Associated with the Developer tools team in Microsoft for sales of Visual Studio, MSDN
• Subscriptions, Team Foundation Server (TFS) and Developer Test on Azure in the SMSP
• segment.
• Involved in the renewal of MSDN subscriptions across all agreements (Open, EA, Select)
• Involved in planning and creating new opportunities for Visual Studio and Azure (cloud)
• business in the SMSP segment.
• Structuring opportunities and executing them with the help of the LSS and Account
• management team.
• Collaborating with the Account Manager to provide correct licenses and pricing to the
• customer.
• Connecting with the C- level executives and understanding their concerns, thereafter
• guiding & educating them to Procure correct licenses as per their need.
• Guiding the clients with the correct licensing policy and program (Enterprise
• Agreements, Server & Cloud Enrolment, Select & Open agreements)
• Generate business opportunities to fuel the Pipeline by identifying and qualifying new
• clients, cold calling, and joint campaigns with the Channel Partners
• Work closely with the Account management team to create Upsell & True Up
• opportunities in the prescribed territory.
• Managing all channel partners across the Microsoft business.
• Collaborating with the eCanarys (Microsoft's Training provider) team to align training
• to the customer on the adoption of the new version of Visual Studio, Team Foundation
• Server and Dev Test on Cloud (Azure offerings for developers and testers).
• Work aggressively with the Developer Tools Marketing team in arranging workshops
• and EBC for the customer to provide them correct knowledge base.
• Guiding the customer with the correct usage of the Licenses grants under Microsoft
• Partner Network program.
• Working with Anti-Piracy teams/License Compliance teams to close the deals based on
• licensing gaps.

Jan 2014 – Dec 2014 · 11 mos · Gurgaon, India · On-site

• Responsible for developing an account plan & strategy to help manage a critical client
• relationship and ultimately exceeding defined targets
• Manage end to end relationship of 125+ international (US, Europe, Australia) and
• national clients.
• Evaluate customer needs, develop project plans, set objectives, execute action plans,
• and measure results on a timely basis.
• Proactively contact clients to maintain a consistently high level of service delivery and
• identifying further new business opportunities
• Interact regularly with the clients and understanding their business goals & challenges,
• key business objectives for the projects and aligning the projects to meet and exceed
• their expectations.

Jul 2012 – Oct 2013 · 1 yr 3 mos · Gurgaon, India

• Landscape Studies across various domains like Communications, Navigation, Image based passwords etc.
• Invalidity Searches
• Patentability Searches
• Claim Chart/ Infringement Analysis
• Freedom to Operate Searches
• Competitor Watch and Competitive Intelligence
• Technology Analysis

Jun 2011 – Jun 2012 · 1 yr · Gurgaon, India

• Landscape Studies across various domains like Communications, Navigation, Image based passwords etc.
• Invalidity Searches
• Patentability Searches
• Claim Chart/ Infringement Analysis
• Freedom to Operate Searches
• Competitor Watch and Competitive Intelligence
• Technology Analysis