Oct 2023 – Dec 2023 · 2 mos · Remote

• As a Customer Care Executive at Blinkit, I was responsible for delivering exceptional customer service and resolving customer inquiries across various communication channels. My primary duties included handling customer concerns, addressing product-related issues, managing returns and exchanges, and ensuring timely order fulfillment. I worked closely with the operations team to ensure a smooth customer experience, resolving complaints efficiently and maintaining high customer satisfaction levels. Additionally, I assisted in troubleshooting technical issues and provided guidance on app usage, payment processes, and delivery tracking. My role helped enhance the customer experience and contributed to building strong, lasting relationships with customers.